{"product_id":"110294","title":"The era of hyperautomation is coming ","description":"\u003ccenter\u003e\u003cdiv style=\"text-align:center\"\u003e\u003cimg src=\"https:\/\/tmgdisk01.cafe24.com\/images\/vs\/4172\/sv\/3jYEEJto87iPrL5nFDVSYzCNysADEl.png?v=1765099051\" style=\"max-width:100%;max-height:10px\"\u003e\u003c\/div\u003e\u003c\/center\u003e\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\u003ccenter\u003e\n\n\u003cdiv style=\"width:95%\"\u003e\n\n\u003cdiv style=\"text-align:center;font-size:30px;font-weight:bolder;line-height:1.6em\"\u003e The era of hyperautomation is coming \u003c\/div\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003cdiv style=\"border-bottom:1px;border-bottom-style:dotted;border-color:;padding-bottom:20px\"\u003e\u003ccenter\u003e\u003ctable align=\"center\" width=\"100%\"\u003e\u003ctbody style=\"border:0px\"\u003e\n\n\u003ctr\u003e\u003ctd align=\"center\" style=\"line-height:1.2em;text-align:center;font-size:18px;color:black;font-weight:bold;padding-bottom:20px;\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\n\n\u003ctr\u003e\u003ctd style=\"text-align:center\"\u003e\u003cimg src=\"https:\/\/image.yes24.com\/goods\/125554229\/XL\" style=\"max-width:100%;height:auto\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\u003c\/table\u003e\u003c\/center\u003e\u003c\/div\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003cdiv style=\"width:95%;{split_style6}padding-top:20px;padding-bottom:20px\"\u003e\n\n\u003cdiv style=\"text-align:left;font-size:16px;font-weight:bold;padding-bottom:20px\"\u003e Description \u003c\/div\u003e\n\n\u003cdiv style=\"text-align:left;word-break:break-all;font-size:14px;line-height:1.6em;\"\u003e\n\n\u003cdiv\u003e\u003ch5\u003e \u003cb\u003eBook Introduction\u003c\/b\u003e\n\u003c\/h5\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e\u003cdiv\u003e \u003cb\u003eThe Future of Every Business Is Changing with Conversational AI\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e As customer and employee interactions shift to digital in the wake of the pandemic, interest in hyperautomation has grown.\u003cbr\u003e Noting that conversational AI is necessary to achieve and sustain hyperautomation, the authors explore the broad implications of conversational AI for businesses and humanity as a whole. \u003cbr\u003eDrawing on over 20 years of insights from conversational AI, we'll show you how to leverage conversational user interfaces, composable architecture, and no-code creation to create a strategic environment where everyone can use technology effectively.\u003cbr\u003e You'll also learn strategies for building a hyper-automation ecosystem that any business can implement immediately.\u003cbr\u003e\n\u003c\/div\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cul\u003e\u003cli\u003e You can preview some of the book's contents.\u003cbr\u003e \u003cspan\u003ePreview\u003c\/span\u003e\n\n\u003c\/li\u003e\u003c\/ul\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cbr\u003e\u003cdiv\u003e\u003ch5\u003e \u003cb\u003eindex\u003c\/b\u003e\n\u003c\/h5\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e Recommendation (Korean version) 10\u003cbr\u003e Letter of Recommendation (Original) 14\u003cbr\u003e About the Author and Translator 16\u003cbr\u003e Starting with 18\u003cbr\u003e Acknowledgements 22\u003cbr\u003e About this book 24\u003cbr\u003e\u003cbr\u003e \u003cb\u003ePART 1: Imagining an Ecosystem of Intelligent Digital Workers 30\u003c\/b\u003e\u003cbr\u003e CHAPTER 1_ Hyperautomation has already begun 34\u003cbr\u003e Hyperautomation minus the hype 39\u003cbr\u003e Hyperautomation Brings Hyperinnovation 46\u003cbr\u003e __Key Points 47\u003cbr\u003e CHAPTER 2_ What is Conversational AI? 48\u003cbr\u003e __51 Misconceptions About Conversational AI\u003cbr\u003e __Key Points 59 \u003cbr\u003eCHAPTER 3_ Competition in the Age of Hyperautomation 60\u003cbr\u003e __What successful hyperautomation looks like 62\u003cbr\u003e Hyperautomation to Maintain Competitiveness 65\u003cbr\u003e __Key Points 68\u003cbr\u003e CHAPTER 4_ Ethics of Empirical AI 69\u003cbr\u003e __How should we talk about AI? 78\u003cbr\u003e __Key Points 79\u003cbr\u003e CHAPTER 5_ How Hyperautomation Will Change the World 81\u003cbr\u003e __Superautomatic 83 wielding a powerful axe\u003cbr\u003e Where there's hyperautomation, there's hyperinnovation. 84\u003cbr\u003e __This time it's the real Internet of Things 110\u003cbr\u003e __Key Points 113\u003cbr\u003e CHAPTER 6_ A Personal Journey 114\u003cbr\u003e __Key Content 118\u003cbr\u003e\u003cbr\u003e \u003cb\u003ePART 2: Planning an Ecosystem for Intelligent Digital Workers 120\u003c\/b\u003e\u003cbr\u003e CHAPTER 7_ Understanding Terminology 125\u003cbr\u003e __Key Content 133\u003cbr\u003e CHAPTER 8_ Dreams and Reality 134\u003cbr\u003e __Operating without a design strategy 136\u003cbr\u003e __Key Content 139\u003cbr\u003e CHAPTER 9_ Explaining Ecosystem Evolution 140\u003cbr\u003e __Evolutionary Stage 142 of Intelligent Digital Workers\u003cbr\u003e __Spending Quality Time with an Intelligent Digital Walker 143\u003cbr\u003e __Case changes according to evolutionary stage 145\u003cbr\u003e __Key Points 149\u003cbr\u003e CHAPTER 10_ Team and Co-creation Mindset 150 \u003cbr\u003e__Team Introduction 153\u003cbr\u003e __A Day in the Life of a Strategic Liaison 159\u003cbr\u003e __Teams Should Practice 'Design Thinking' 163\u003cbr\u003e __Key Content 166\u003cbr\u003e CHAPTER 11_ Preparing Tools and Architecture 167\u003cbr\u003e __Core Microservices 174\u003cbr\u003e __Open systems are needed to orchestrate hyperautomation 178\u003cbr\u003e __The key to feasibility is speed 187\u003cbr\u003e __Key Points 199\u003cbr\u003e CHAPTER 12_ Researching Suppliers 200\u003cbr\u003e __Supplier Validity Test 201\u003cbr\u003e __Don't overlook the user experience 206\u003cbr\u003e __Key Content 209\u003cbr\u003e CHAPTER 13_ Explaining the Strategy to Others 210\u003cbr\u003e __Four Ways to Make Your Argument Stronger 213\u003cbr\u003e __Persuasion Process 217\u003cbr\u003e __Key Content 221\u003cbr\u003e\u003cbr\u003e \u003cb\u003ePART 3: Building an Ecosystem of Intelligent Digital Workers 222\u003c\/b\u003e\u003cbr\u003e CHAPTER 14_ Hyperautomation Process 225\u003cbr\u003e Markov Chain 231\u003cbr\u003e __Journey Map Creation 233\u003cbr\u003e __Key Points 243\u003cbr\u003e CHAPTER 15_ Design Strategies for Hyperautomation 244\u003cbr\u003e Design for Human-Controlled Outcomes 247\u003cbr\u003e Pattern Sequencing for a Successful Ecosystem 249 \u003cbr\u003e__Key Sequence Patterns for Conversational AI 252\u003cbr\u003e __Pattern Utilization 265\u003cbr\u003e __Key Content 265\u003cbr\u003e CHAPTER 16_ Production Design for Hyperautomation 267\u003cbr\u003e __It all depends on analysis and reporting 270\u003cbr\u003e __Efforts toward Adaptive Design 273\u003cbr\u003e __Best Practices for Analysis and Reporting 276\u003cbr\u003e __Key Content 278\u003cbr\u003e CHAPTER 17_ Best Practices for Interactive Design 279\u003cbr\u003e __Two Important Ideas 300\u003cbr\u003e __Production Design Checklist 303\u003cbr\u003e\u003cbr\u003e \u003cb\u003ePART 4 ​​CONCLUSION 316\u003c\/b\u003e\u003cbr\u003e CHAPTER 18_ Where Should We Go? 318\u003cbr\u003e\u003cbr\u003e References and Sites 327\u003cbr\u003e Search 332\u003c\/div\u003e\n\u003cdiv\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cbr\u003e\u003cdiv\u003e\u003ch5\u003e \u003cb\u003eDetailed image\u003c\/b\u003e \u003c\/h5\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cdiv\u003e\u003cimg src=\"https:\/\/image.yes24.com\/momo\/TopCate4448\/MidCate005\/444746236.jpg\" border=\"0\" alt=\"Detailed Image 1\"\u003e\u003c\/div\u003e\u003c\/div\u003e\n\u003cbr\u003e\u003cdiv\u003e\u003ch5\u003e \u003cb\u003eInto the book\u003c\/b\u003e\n\u003c\/h5\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e The technologies surrounding conversational AI are moving toward a convergence that will fundamentally change the relationship between people and machines.\u003cbr\u003e The way customers and employees experience businesses is already being reshaped by the hallmarks of convergence, and massive amounts of data are being leveraged to disrupt entire industries. \u003cbr\u003eThis isn't much of an exaggeration, considering the subpar chatbot experience that permeates much of the current automation landscape around the world.\u003cbr\u003e\u003cbr\u003e --- p.35\u003cbr\u003e\u003cbr\u003e Indeed, successfully implementing conversational AI requires an open ecosystem built for hyperautomation.\u003cbr\u003e High-level automation and continuous evolution become the norm through shared information libraries and code-free development tools in the ecosystem.\u003cbr\u003e It is possible to build an ecosystem using technologies that are part of the existing ecosystem, but even then, it requires significant evolution.\u003cbr\u003e Hyperautomation transforms the ecosystem from a scalable, application-based system with disparate graphical user interfaces to a technology- and feature-based system with a unified, conversational interface that connects everything.\u003cbr\u003e To achieve hyperautomation, you need a platform that provides both freedom and flexibility. \u003cbr\u003e(...) The significance of proper conversational AI is that it is not a simple technology, but rather part of a business strategy to build an ecosystem that automates tasks and processes in a way that surpasses human capabilities through the sequential application of various technologies.\u003cbr\u003e Conversational AI isn't magic, but a combination of mathematics and logic that, when properly tuned, can eliminate all communication barriers between people and machines.\u003cbr\u003e\u003cbr\u003e --- p.50\u003cbr\u003e\u003cbr\u003e As hyperautomation tools and strategies are leveraged by large and small organizations, and even individuals, business and technology will swirl together, creating a fertile and dynamic new environment.\u003cbr\u003e From a design perspective, experiences created through hyperautomation must have a clear goal of improving what only humans can do.\u003cbr\u003e The core of what is being said is that the experience created through hyperautomation is a better-than-human experience (BtHX).\u003cbr\u003e \u003cbr\u003e--- p.85\u003cbr\u003e\u003cbr\u003e Let's assume that several machines are already running in your organization.\u003cbr\u003e The system is likely not operating within a single ecosystem, but rather is the result of randomly executing chatbots.\u003cbr\u003e These are typically multiple point-solution chatbots built using different architectures, rather than being part of an overall strategy.\u003cbr\u003e The solution chatbot may have originated from an exploratory project.\u003cbr\u003e It could be a chatbot that comes with an existing platform like ServiceNow or Salesforce, or someone might have decided to build a Q\u0026amp;A chatbot using a poorly designed FAQ collection tool.\u003cbr\u003e\u003cbr\u003e --- p.136\u003cbr\u003e\u003cbr\u003e Automation at scale can be achieved with microservices.\u003cbr\u003e By breaking down skills into component services, and then breaking those down into component levels, you get a flexible and infinitely customizable set of microservices. \u003cbr\u003eIn an intelligent ecosystem, microservices can be pulled from anywhere in a shared library, modified, sequenced, and deployed, creating new automations and new microservices that can be continuously repeated, resequenced, and redeployed.\u003cbr\u003e \/ In terms of defining the form of the ecosystem, microservices are mapped to flows.\u003cbr\u003e A sequential flow of microservices constitutes the services and skills that IDW leverages.\u003cbr\u003e\u003cbr\u003e --- p.174\u003cbr\u003e\u003cbr\u003e Conversational AI allows users to compare their experience using a solution to the experience they have when talking to another human being, rather than to their experience using other similar technologies.\u003cbr\u003e The designer's job is not to mimic human interaction, but to design for a realm that goes far beyond human interaction.\u003cbr\u003e The real value comes from sequencing technologies to design experiences that improve current workflows. \u003cbr\u003eThis is different from what many experience designers aim for.\u003cbr\u003e In the realm of graphical user interfaces, designs that reduce friction and are unobtrusive are preferred.\u003cbr\u003e While conversational design aims to do this, the overarching goal is to create experiences that contribute to a much larger web of environments and experiences.\u003cbr\u003e\n\n\u003c\/div\u003e\n\u003cdiv\u003e --- p.246-247\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cbr\u003e\u003cdiv\u003e\u003ch5\u003e \u003cb\u003ePublisher's Review\u003c\/b\u003e\n\u003c\/h5\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e \u003cb\u003eBeyond Automation, Towards Hyper-Automation\u003cbr\u003e Hyperautomation is not a choice, it's a survival requirement.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e The pandemic has rapidly transformed not only businesses but also our daily lives into digital systems.\u003cbr\u003e As large-scale language models have evolved, generative AI such as ChatGPT and Copilot have emerged, ushering in a new era. \u003cbr\u003eGartner, which has taken note of these rapid changes, defined \"hyperautomation\" as \"automating more and more processes with minimal human intervention using artificial intelligence and machine learning,\" and selected it as one of the top 10 strategic technology trends.\u003cbr\u003e The world is moving beyond automation to hyperautomation, and hyperautomation is no longer an option but a requirement for survival.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e Anyone can implement a variety of innovative technologies without writing code, and achieve better automation than humans at all levels of society through conversational interfaces that require no training.\u003cbr\u003e No need to navigate between applications or stop everything to find the correct password.\u003cbr\u003e You can ask invisible machines for help through your phone, a nearby smart speaker, or a voice-enabled device. \u003cbr\u003eIn this paper, the authors provide insights gained over 20 years in the field of conversational AI, capturing its potential.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e First, let's look at the concepts of hyperautomation and conversational AI and why they should be adopted.\u003cbr\u003e Next, we explore the appropriate tools and architecture for building an intelligent digital ecosystem, as well as the role of organizations in determining the success of hyperautomation.\u003cbr\u003e Here are a number of examples of successful hyper-automation adoption, including Ant Group, which has grown to the point where it is quickly catching up with global financial group JP Morgan Chase in terms of corporate value by successfully implementing conversational AI and machine learning, and Lemonade, an insurance company that provides Maya, a conversational AI that answers all questions 24 hours a day, 365 days a year. \u003cbr\u003eFinally, we explain the components of an ecosystem for hyperautomating business processes, workflows, tasks, and communications, and the strategies for developing a hyperautomation ecosystem, divided into conversational design and production design.\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e By the time you finish this book, you'll know how to leverage this powerful technology and how it can empower your organization to become increasingly autonomous. \u003cbr\u003e\n\n\u003c\/div\u003e\n\u003cdiv\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003cdiv style=\"width:95%;padding-top:20px;padding-bottom:20px\"\u003e\n\n\u003cdiv style=\"text-align:left;font-size:16px;font-weight:bold;padding-bottom:20px\"\u003e GOODS SPECIFICS \u003c\/div\u003e\n\n\u003cdiv style=\"text-align:left;font-size:14px;line-height:1.6em;\"\u003e\n\n\u003cdiv style=\"width:100%;margin-bottom:5px;line-height:1.6em;font-size:14px\"\u003e - \u003cstrong\u003eDate of issue:\u003c\/strong\u003e April 4, 2024\u003c\/div\u003e\n\n\u003cdiv style=\"width:100%;margin-bottom:5px;line-height:1.6em;font-size:14px\"\u003e - \u003cstrong\u003ePage count, weight, size:\u003c\/strong\u003e 336 pages | 468g | 152*215*16mm\u003c\/div\u003e\n\n\u003cdiv style=\"width:100%;margin-bottom:5px;line-height:1.6em;font-size:14px\"\u003e - \u003cstrong\u003eISBN13:\u003c\/strong\u003e 9791192987910 \u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\u003ccenter\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003cspan\u003e\u003c\/span\u003e\n\n\u003c\/center\u003e\n\n\n\u003c\/center\u003e","brand":"LIBRAIRIE COREENNE","offers":[{"title":"Default Title","offer_id":43893738471466,"sku":"110294","price":29.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0683\/2750\/5962\/files\/4b406ee2b727a69e71177be019ef4a90.jpg?v=1765413645","url":"https:\/\/librairie.coreenne.fr\/en\/products\/110294","provider":"LIBRAIRIE COREENNE","version":"1.0","type":"link"}