“The moment you leave a good impression,
“The human relationships that were once difficult are now on my side.”

“This book is a classic in 21st-century speaking.”
_Announcer Lee Geum-hee

★★ Strongly recommended by announcer Lee Geum-hee
★★ A long-term bestseller on human relationships that has been at the top for over 15 years.
★★ The masterpiece of communication instructor Rail Rounds, who changed the lives of 1 million people.

A person who is memorable even if he doesn't say much, a person who is pleasant and comfortable even if you don't see him often, a person who has influence even if he doesn't raise his voice...
What makes people who are particularly memorable among countless relationships different?

Rayle Rounds, a world-renowned communications expert who conducts seminars at Fortune 500 companies, government agencies, and MBA programs, says they all have one thing in common: "likability."
Here, liking is not the skill of avoiding a crisis with wit or embellishing words.
It refers to an attitude of being able to read the other person's state, sense their emotions in advance, and make them feel comfortable, that is, to convey the necessary words and gestures through 'emotional prediction'.
Therefore, liking goes beyond the simple feeling of being towards someone who is 'good without giving anything back' or 'someone you want to give something more to.'

The author studied unconscious interactions in the conversations of countless people and collected various examples of affection.
As a result, successful interactions, whether for business or personal reasons, had one thing in common.
It is surprising that liking starts from 'small details'.
For example, details like the attitude of including 'but' when apologizing and never including excuses, the consideration of turning off your smartphone or putting it in your bag during a conversation, and the habit of writing down at least one line in a notepad when your boss speaks.
A person's impression is created by the accumulation of small, easily forgotten attitudes.
“People are naturally swayed by small things.
For example, someone who quietly comes and clears the snow off your coat is more memorable than someone who directly provides great help.”

The unchanging truth in human relationships is clear.
The human mind reacts clearly to even the smallest attitude.
This book, "The Details of Liking," contains 44 human relationship skills developed over 30 years by Rayle Rounds, who is called the Dale Carnegie of the 21st century.
Once you master these details, you'll find that even with a little force, like a lever, your previously complex relationships will become surprisingly easy.

People who have achieved remarkable success in life commonly demonstrate high 'Emotional Prediction (EP)' skills.
Now it's your turn.
By the time you finish reading this book, you'll be able to sense other people's emotions and naturally relate to them, even before they realize their own.
Whatever your biggest life goals, the ability to anticipate emotions is an essential quality.
Whether you're looking to make friends, find love, get a better job, or simply connect with people, predicting emotions is essential to life.
--- p.16, from "Prologue: Surviving Thanks to Words, Collapsed Because of Words"

If someone feels more positive about themselves every time they interact with you, they'll likely reciprocate with respect and affection.
This is not simply a matter of 'praising'.
It's just an old theory that Dale Carnegie emphasized 70 years ago.
These days, overt compliments can feel cliche and uncomfortable.
To gain true respect and like from people, you need to understand their 'inner self' more deeply.
--- p.19, from “I survived thanks to words, and I collapsed because of words” in the prologue

The first thing to think about in communication is, 'What kind of power can I give to this person?'
That power is by no means grand.
Pride, self-esteem, a sense of worth, a feeling of being respected… these are all strengths.
Even a brief gesture, a glance, or a small touch can convey that power.
If you show warmth and respect to others, they will never forget the time they spent with you.
Because no one hates someone who gives them strength.
--- p.53, from “A moment of touch that expresses affection without being burdensome”

The order and tone of words we use when introducing someone, even though they may seem simple on the surface, are important details that can deeply shake the other person's emotions.
That one word can unexpectedly touch upon a 'minefield of emotions' by intertwining with memories or emotions buried deep within the other person, or wounds hidden in their heart.
… … (omitted) In this way, emotional prediction is very subtle and operates unconsciously, and requires great delicacy.
But it's definitely worth it.
When you are good at predicting other people's emotions, they will feel positive emotions not only for themselves but also for you.
--- p.78~80, from “Your first impression will improve just by changing the order in which you speak”

People often misunderstand that conversations will go well if they have a lot in common.
When you have a conversation, if you have a little curiosity about the other person rather than looking for common ground, questions will come naturally.
In fact, conversation can be easier if you and the other person have different recent experiences.
Everyone has the skill to start an interesting conversation.
--- p.88, from “Questions that allow you to have a natural conversation even with someone you meet for the first time”

If you've ever been a direct speaker, disregarding the feelings of others, now could be a good turning point.
Honesty clears relationships, but rudeness dries them out.
If you can just develop a sense of distinguishing between honesty and rudeness, your relationships with people will become much more comfortable, and your words will be much more trusted.
--- p.114, from “A person who understands the flow of conversation by predicting emotions”

Most thank-yous are mechanical, like a knee-jerk reaction.
As soon as you receive it, say “thank you” and that’s it.
but
A thank you note sent days, weeks, or months later will convey what the gift actually meant to my life.
Gratitude is timing.
The second, intentionally conveyed thank you is by no means light.
Because it is not just a simple skill, but a sign that you have kept your mind on it for a long time.
Such gratitude is never forgotten.
--- p.144, from “Timing gratitude to leave a good impression”

A person who admits his mistakes never looks weak.
Rather, a person's true strength is revealed in how he or she accepts it, how he or she explains it, and with what attitude he or she concludes it.
A truly strong person is one who does not hesitate in the face of criticism, but takes it head on and takes responsibility with dignity.
--- p.176, from “The Wise Way to Admit a Big Mistake”

Language can reveal the unconscious, but conversely, it can also control the unconscious.
Changing the words you use can change your inner attitude and perception itself.
When language changes, attitudes change, and when attitudes change, reality ultimately changes.
If you don't want to be dragged around anymore, start using proactive language from now on.
--- p.219, from “Details of Language That Undermine My Status”

So what's the real key to success? It's the ability to connect with people.
The method is not difficult.
The small, concrete details presented in this book will be the practical first steps toward developing that emotional predictive power.
If you practice these methods one by one, you will naturally become a likeable person before you know it.

--- p.243, from “Epilogue: To You Who Has Now Become Just a Likeable Person”