Part 1: The Concept of Quality in Healthcare

Chapter 1: The Concept of Quality of Healthcare
Chapter 2: History of Quality Management in Healthcare

Part 2: Quality Management Approaches and Management Tools in Healthcare

Chapter 3: Quality Management Models in Healthcare
Chapter 4: Topic Selection Tools and Causal Analysis Tools
Chapter 5: Tools for Selecting Improvement Plans and Quality Improvement Management Tools

Part 3: Quality Management Activities in Healthcare

Chapter 6 Management of Medical Utilization
Chapter 7 Main Treatment Pathways
Chapter 8 Clinical Evaluation Indicators

Part 4: Patient Safety and Patient Satisfaction Management

Chapter 9 Patient Safety and Risk Management
Chapter 10 Patient Satisfaction Management

Part 5: Quality Assessment System for Medical Care

Chapter 11 Domestic Medical Institution Evaluation and Certification System
Chapter 12 Overseas Medical Institution Evaluation and Certification System