
Don't sell, let them buy
Description
Book Introduction
Try everything you can from this book! A must-learn, "lengthy" sales strategy textbook to survive in the marketing battlefield! An aggressive, no-nonsense explanation that delves into the heart of marketing and sales! This book is written by Jang Moon-jeong, a man who breathes life into products, a magician of persuasive language, a Guinness World Record holder for 12.5 billion won in sales per hour, and a marketing instructor, sales consultant, and professional presenter for over 50 major corporations and foreign companies across the country, in which he fully reveals the know-how of 'highly strategic' marketing sales. The three letters of the name Jang Moon-jung have already established themselves as a 'textbook' of marketing and persuasion psychology for product marketing and sales professionals, and even broadcasters. This book provides valuable know-how that must be acquired and practiced not only to survive in the marketing field but also to excel, from the art of stimulating customers' needs and desires at the right time and ultimately leading them to make their own choices to the ability to fill in even the 2% that customers lack. In particular, the author's signature aggressive and concise explanations of his long-accumulated "long-form" sales tactics, especially in the fiercely competitive marketing battlefield, are presented in a refreshing way. Watch the video "Don't Sell, Let People Buy" *Click* |
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index
Don't sell, let them buy
PART 1 Leading to the Moment of Decision
18 techniques to truly capture your customers' hearts
“Is customer love destined to be an eternal unrequited love?”
1. Draw a line - This is just right!
2 Heuristics - Let's talk within the bounds of common sense.
3. Materialization - Customers must be fed to eat.
4. Flip - When you are at a disadvantage, quickly turn your palm over.
5 Zero Cost Effects - Making People Open Their Wallets
6 Fighting Fire - Fighting Fire with Fire
7. Crowd Utilization - Even illegal U-turns are not scary when you join in.
8 Selling - No Villain, No Hero
9 Finding a Niche - There's always a gap in the market.
10 Blame It - Blame the Customer
11 Questions - The questioner rules.
12 Word of Mouth - Taxi Drivers Know Cars Best
13. The way customers talk to each other is different.
14 Rule Setting - Those who make the rules control the market.
15 Language Packaging Techniques - Language is a Gift When It Comes to You
16 Modeling - If you can't use it, your customers won't use it.
17. Case Study - Place the golden apples on a silver plate.
18 Pricing Techniques - Pricing is Magic
PART 2 The story is powerful
10 Rules for Effective Message Delivery
“There is no tool more powerful than a story!”
1. Brevity - Keep it short and sweet! Cut the fat out of your words.
2. Plainness - Speak as if you were talking to a fifth grader.
3. Simplification - When there is a flood, there is actually a shortage of drinking water.
4. Interest - Language Needs Fuel, Too
5 Sharpness - Your words must be sharp.
6 Clarity - Be clear, until you are impressed by it yourself.
7. Flow - A conversation without logic is a corpse.
8 Differentiation - You have to stand out to survive.
9 Action-Inducing Potential - Make It Move
10 Recallability - Remember and Recall
PART 3 Appeal to desire, not reason
8 Virtues That Strengthen Customer Relationships
“Customers are getting smarter.”
1 Love - You tap on the head, I tap on the heart
2. Induction - The turtle's neck naturally emerges in front of the campfire.
3. Emotions - Speak to the heart, not the ears.
4. Humility - Bow your head 5 degrees toward your customers.
5 Intuition - When in the dark, follow your gut.
6. Novelty - Sometimes it's not about being normal.
7. Goodness - Make consumers good people.
8. Sincerity - Regulars look at our hearts first.
PART 4 The moment you feel safe, the customer leaves.
-7 abilities that fill the 2% that customers lack
“Pull out the customer antenna!”
1. Women's Psychology Marketing - Capturing Mom's Heart
2. Memory and Desire - If it's not special, its value is diluted.
3. Optimal Use of Notes - Thinking? Write a Summary!
4 Tips for Overcoming Anxiety - Are You Shaking? Overcome the Nervousness
5. Coping Skills - Deal with Variables with Ad-Lib
6 The Power of Words - Practice Makes Perfect
7 How to Read Body Language - Access Your Partner's Subconscious
main
PART 1 Leading to the Moment of Decision
18 techniques to truly capture your customers' hearts
“Is customer love destined to be an eternal unrequited love?”
1. Draw a line - This is just right!
2 Heuristics - Let's talk within the bounds of common sense.
3. Materialization - Customers must be fed to eat.
4. Flip - When you are at a disadvantage, quickly turn your palm over.
5 Zero Cost Effects - Making People Open Their Wallets
6 Fighting Fire - Fighting Fire with Fire
7. Crowd Utilization - Even illegal U-turns are not scary when you join in.
8 Selling - No Villain, No Hero
9 Finding a Niche - There's always a gap in the market.
10 Blame It - Blame the Customer
11 Questions - The questioner rules.
12 Word of Mouth - Taxi Drivers Know Cars Best
13. The way customers talk to each other is different.
14 Rule Setting - Those who make the rules control the market.
15 Language Packaging Techniques - Language is a Gift When It Comes to You
16 Modeling - If you can't use it, your customers won't use it.
17. Case Study - Place the golden apples on a silver plate.
18 Pricing Techniques - Pricing is Magic
PART 2 The story is powerful
10 Rules for Effective Message Delivery
“There is no tool more powerful than a story!”
1. Brevity - Keep it short and sweet! Cut the fat out of your words.
2. Plainness - Speak as if you were talking to a fifth grader.
3. Simplification - When there is a flood, there is actually a shortage of drinking water.
4. Interest - Language Needs Fuel, Too
5 Sharpness - Your words must be sharp.
6 Clarity - Be clear, until you are impressed by it yourself.
7. Flow - A conversation without logic is a corpse.
8 Differentiation - You have to stand out to survive.
9 Action-Inducing Potential - Make It Move
10 Recallability - Remember and Recall
PART 3 Appeal to desire, not reason
8 Virtues That Strengthen Customer Relationships
“Customers are getting smarter.”
1 Love - You tap on the head, I tap on the heart
2. Induction - The turtle's neck naturally emerges in front of the campfire.
3. Emotions - Speak to the heart, not the ears.
4. Humility - Bow your head 5 degrees toward your customers.
5 Intuition - When in the dark, follow your gut.
6. Novelty - Sometimes it's not about being normal.
7. Goodness - Make consumers good people.
8. Sincerity - Regulars look at our hearts first.
PART 4 The moment you feel safe, the customer leaves.
-7 abilities that fill the 2% that customers lack
“Pull out the customer antenna!”
1. Women's Psychology Marketing - Capturing Mom's Heart
2. Memory and Desire - If it's not special, its value is diluted.
3. Optimal Use of Notes - Thinking? Write a Summary!
4 Tips for Overcoming Anxiety - Are You Shaking? Overcome the Nervousness
5. Coping Skills - Deal with Variables with Ad-Lib
6 The Power of Words - Practice Makes Perfect
7 How to Read Body Language - Access Your Partner's Subconscious
main
Into the book
Once, I gave a lecture to insurance planners in Daegu, and one of them had difficulty explaining the watermelon in the same experiment.
As she was standing next to her, she handed the microphone to her young daughter and asked, “What is watermelon?” The child was in a state of shock.
“It has green stripes, is red inside, and has black seeds inside.
“It’s a fruit that grows in the summer.”
The adults are sick.
A disease that pretends to be elegant and noble.
It's easy to overlook, but even on home shopping channels, difficult and fundamental words are constantly being said.
It's common to make the simple word 'cheap' difficult by saying, 'I hope you can also experience this cheap feeling.'
--- pp.33~34
Every year on December 31st, countless people gather at the bell tower to hear the sound of the bell in the field.
One time, I was swept up in the crowd of people going out to Jonggak for a photo shoot, and the weather was bitterly cold.
As expected, a few people were quick to sell hand warmers at the entrance to Jonggak Station.
But the comment that one bachelor shouts is a work of art.
“My girlfriend is cold~”
He didn't just say, "Buy a hand warmer," as other people often do, but he attracted passersby with a single word that hit home.
How could men walking arm in arm with their girlfriends just pass by after hearing that?
It's a great concretization technique.
Even a single word from a salesperson at a cosmetics store can make a big difference.
Do you get what I mean when I say, 'If you apply this, you'll look pretty', or 'Before you go to bed, apply it starting from your neck and patting it in, then go to sleep.
Which statement resonates more with you: "Your skin tone will improve two steps in two months"? The latter, of course.
If you're not specific, you can't attract people's attention.
--- p.36
There is no end to the excuses about the market.
However, the market is infinitely wide and there are surprisingly many hidden niche markets.
Do you know when wheeled luggage first appeared? The wheel is one of mankind's greatest inventions.
The oldest known wheel is a log disc chariot wheel from Mesopotamia, dating back to 3500 BC.
Surprisingly, however, wheeled luggage first appeared in 1970.
It's only been about 40 years since wheeled bags came into the world.
This means that until just 40 years ago, intelligent humans were lugging around heavy suitcases for thousands of years.
There are still many gaps that we have not noticed.
--- pp.75~76
When introducing death benefit insurance that pays out when the husband dies, show hosts usually grumble about things like what they will eat from now on, how they will live, and what will happen to the children.
I was broadcasting and then disappeared from the screen for a moment without saying anything.
As if it were a broadcasting accident, an empty home shopping screen appeared with no people, no voices, and no music.
But I came back right away and continued the broadcast.
"Wouldn't it be a shame to disappear from TV for just two seconds? The void your husband leaves behind, forever gone, will linger for a longer time than you might think.
We will fill that void with financial compensation.” --- pp.180-181
Image declaration turns even a perceptive person into a model student.
Regardless of one's actual appearance, one's image pronouncements shape one's persona.
When you say, 'I am this kind of person,' people are surprisingly likely to believe it.
When I give corporate lectures, I start by declaring my image.
“I am a crocodile.
Once you bite, you won't let go.
Look at this sprayer that sprays water on the faces of those who are tired.
I'm telling you in advance, so don't get angry later when you get hit by a tornado.
“I will make sure that what I am about to convey stays in your minds.”
Then you can see that people's concentration increases.
--- p.213
A rabbit and a puppy were playing poker.
But strangely enough, the puppy kept losing.
The puppy, unable to bear it any longer, asked in irritation.
"Why do I always lose? What's the reason?"
The rabbit responded with a relaxed expression to the puppy's grunt.
"well.
Beating you is like eating a piece of cake while lying down.
“Whenever a good card comes in, your tail wags happily.”
If you understand the behavior, you can see the opponent's hand.
For example, if a customer wants rat poison, but you try to sell them the latest mousetrap by focusing on explaining it, it will be a waste of time.
Let's say a man prepares a gag concert joke all night long to win a woman's favor.
Even if a man tries to imitate the words and actions of a comedian in front of a woman, if she yawns or tries to ignore him, he should immediately stop what he is doing and change the subject.
As she was standing next to her, she handed the microphone to her young daughter and asked, “What is watermelon?” The child was in a state of shock.
“It has green stripes, is red inside, and has black seeds inside.
“It’s a fruit that grows in the summer.”
The adults are sick.
A disease that pretends to be elegant and noble.
It's easy to overlook, but even on home shopping channels, difficult and fundamental words are constantly being said.
It's common to make the simple word 'cheap' difficult by saying, 'I hope you can also experience this cheap feeling.'
--- pp.33~34
Every year on December 31st, countless people gather at the bell tower to hear the sound of the bell in the field.
One time, I was swept up in the crowd of people going out to Jonggak for a photo shoot, and the weather was bitterly cold.
As expected, a few people were quick to sell hand warmers at the entrance to Jonggak Station.
But the comment that one bachelor shouts is a work of art.
“My girlfriend is cold~”
He didn't just say, "Buy a hand warmer," as other people often do, but he attracted passersby with a single word that hit home.
How could men walking arm in arm with their girlfriends just pass by after hearing that?
It's a great concretization technique.
Even a single word from a salesperson at a cosmetics store can make a big difference.
Do you get what I mean when I say, 'If you apply this, you'll look pretty', or 'Before you go to bed, apply it starting from your neck and patting it in, then go to sleep.
Which statement resonates more with you: "Your skin tone will improve two steps in two months"? The latter, of course.
If you're not specific, you can't attract people's attention.
--- p.36
There is no end to the excuses about the market.
However, the market is infinitely wide and there are surprisingly many hidden niche markets.
Do you know when wheeled luggage first appeared? The wheel is one of mankind's greatest inventions.
The oldest known wheel is a log disc chariot wheel from Mesopotamia, dating back to 3500 BC.
Surprisingly, however, wheeled luggage first appeared in 1970.
It's only been about 40 years since wheeled bags came into the world.
This means that until just 40 years ago, intelligent humans were lugging around heavy suitcases for thousands of years.
There are still many gaps that we have not noticed.
--- pp.75~76
When introducing death benefit insurance that pays out when the husband dies, show hosts usually grumble about things like what they will eat from now on, how they will live, and what will happen to the children.
I was broadcasting and then disappeared from the screen for a moment without saying anything.
As if it were a broadcasting accident, an empty home shopping screen appeared with no people, no voices, and no music.
But I came back right away and continued the broadcast.
"Wouldn't it be a shame to disappear from TV for just two seconds? The void your husband leaves behind, forever gone, will linger for a longer time than you might think.
We will fill that void with financial compensation.” --- pp.180-181
Image declaration turns even a perceptive person into a model student.
Regardless of one's actual appearance, one's image pronouncements shape one's persona.
When you say, 'I am this kind of person,' people are surprisingly likely to believe it.
When I give corporate lectures, I start by declaring my image.
“I am a crocodile.
Once you bite, you won't let go.
Look at this sprayer that sprays water on the faces of those who are tired.
I'm telling you in advance, so don't get angry later when you get hit by a tornado.
“I will make sure that what I am about to convey stays in your minds.”
Then you can see that people's concentration increases.
--- p.213
A rabbit and a puppy were playing poker.
But strangely enough, the puppy kept losing.
The puppy, unable to bear it any longer, asked in irritation.
"Why do I always lose? What's the reason?"
The rabbit responded with a relaxed expression to the puppy's grunt.
"well.
Beating you is like eating a piece of cake while lying down.
“Whenever a good card comes in, your tail wags happily.”
If you understand the behavior, you can see the opponent's hand.
For example, if a customer wants rat poison, but you try to sell them the latest mousetrap by focusing on explaining it, it will be a waste of time.
Let's say a man prepares a gag concert joke all night long to win a woman's favor.
Even if a man tries to imitate the words and actions of a comedian in front of a woman, if she yawns or tries to ignore him, he should immediately stop what he is doing and change the subject.
--- pp.357~358
Publisher's Review
Don't sell, let them buy
Try everything you can from this book!
A must-learn, "lengthy" sales strategy textbook to survive in the marketing battlefield!
An aggressive, no-nonsense explanation that delves into the heart of marketing and sales!
The fool tries to seduce the customer,
Players let customers choose for themselves
“Here we have Jang Moon-jeong, a master of persuasion who is breaking new records every day at the forefront of persuasion.
His practical theories, proven in the field, will make your worries a thing of the past.” - Ryu Nam-gil (Director of Advertising Production, Nongshim Planning Co., Ltd.)
“There are many books about persuasion.
However, I have yet to see a book that presents specific examples of how this can be used.
“It even makes me want to copy the examples in the book.” - Oh Young-hoon (ABI company CEO, art director)
Today's customers stand over marketers.
They have access to the product-related information they need and objectively evaluate products through various consumer networks.
The "art of seduction," commonly discussed in marketing and sales theories, has long since become useless in the face of increasingly sophisticated customers.
Is there really no way to instantly capture the hearts of customers in the market?
Jang Moon-jeong, the Guinness World Record holder for home shopping sales and known as the “magician of persuasive language,” answers like this.
“Whether visible or not, highly strategic marketing and sales techniques constantly stimulate customers’ desires and guide them to make their own choices.”
He has finally published a book that contains all the know-how he has accumulated over the years on the front lines of marketing.
"Don't Sell, Make Them Buy" is a book in which Jang Moon-jeong, who is active as a marketing instructor, sales consultant, and professional presenter at over 50 large corporations and foreign companies across the country, fully reveals the know-how of "highly strategic" marketing sales.
The four core messages this book aims to convey are simple, clear, yet distinctive.
First, the art of stimulating customers' needs and desires at the right time and ultimately leading them to make their own choices; second, the law of conveying the product you want to sell with persuasive language; third, the basic virtues of a marketer to maintain a solid relationship with customers based on trust; and fourth, the ability to fill in even the 2% that customers lack.
It is filled with core techniques that must be acquired and practiced not only to survive in the marketing battlefield but also to become a dominant force in the market.
Are you ready to go out into the field?
Finish it with this one book!
"Don't Sell, Let Them Buy" is not a book you can read once and just nod your head.
The practical examples scattered throughout the book, the author's vivid experiences, and the easy-to-understand examples will even make you want to try imitating them at least once.
With just one simple example—that of the two flower shops, the "Jjokbakjip" shouts, "Buy roses!" while the "Daebakjip" shouts, "Buy love!"—the author provides surprising, practically applicable insights, such as "the art of attracting desire, not reason," and "how to choose language that delivers a decisive blow."
“Customers don’t give us a lot of time.
They never wait.
Now, there is no need for an introduction and we should get straight to the point.
As the author says, “It’s too late to get to the core at the end, so our speaking style should always be in a two-part format,” this book also helps anyone easily and immediately access the core that is absolutely necessary in the field by removing unnecessary details.
"What constitutes successful sales? To me, successful sales is about making a product deemed worthless valuable, discovering and revealing potential uses for items consumers might otherwise ignore, and, furthermore, "preemptively discovering" the potential for that product to enrich the consumer's life.
“If the famous marketing and sales gurus had only focused on the techniques for selling products, the world would certainly be different today.”
As the author says, this book doesn't just cover techniques for selling products to customers.
Therefore, it will be an invaluable guide for planners who seek to understand customer needs and develop products, as well as for ordinary people who seek to understand the hidden intentions of others and persuasively present their arguments.
Try everything you can from this book!
A must-learn, "lengthy" sales strategy textbook to survive in the marketing battlefield!
An aggressive, no-nonsense explanation that delves into the heart of marketing and sales!
The fool tries to seduce the customer,
Players let customers choose for themselves
“Here we have Jang Moon-jeong, a master of persuasion who is breaking new records every day at the forefront of persuasion.
His practical theories, proven in the field, will make your worries a thing of the past.” - Ryu Nam-gil (Director of Advertising Production, Nongshim Planning Co., Ltd.)
“There are many books about persuasion.
However, I have yet to see a book that presents specific examples of how this can be used.
“It even makes me want to copy the examples in the book.” - Oh Young-hoon (ABI company CEO, art director)
Today's customers stand over marketers.
They have access to the product-related information they need and objectively evaluate products through various consumer networks.
The "art of seduction," commonly discussed in marketing and sales theories, has long since become useless in the face of increasingly sophisticated customers.
Is there really no way to instantly capture the hearts of customers in the market?
Jang Moon-jeong, the Guinness World Record holder for home shopping sales and known as the “magician of persuasive language,” answers like this.
“Whether visible or not, highly strategic marketing and sales techniques constantly stimulate customers’ desires and guide them to make their own choices.”
He has finally published a book that contains all the know-how he has accumulated over the years on the front lines of marketing.
"Don't Sell, Make Them Buy" is a book in which Jang Moon-jeong, who is active as a marketing instructor, sales consultant, and professional presenter at over 50 large corporations and foreign companies across the country, fully reveals the know-how of "highly strategic" marketing sales.
The four core messages this book aims to convey are simple, clear, yet distinctive.
First, the art of stimulating customers' needs and desires at the right time and ultimately leading them to make their own choices; second, the law of conveying the product you want to sell with persuasive language; third, the basic virtues of a marketer to maintain a solid relationship with customers based on trust; and fourth, the ability to fill in even the 2% that customers lack.
It is filled with core techniques that must be acquired and practiced not only to survive in the marketing battlefield but also to become a dominant force in the market.
Are you ready to go out into the field?
Finish it with this one book!
"Don't Sell, Let Them Buy" is not a book you can read once and just nod your head.
The practical examples scattered throughout the book, the author's vivid experiences, and the easy-to-understand examples will even make you want to try imitating them at least once.
With just one simple example—that of the two flower shops, the "Jjokbakjip" shouts, "Buy roses!" while the "Daebakjip" shouts, "Buy love!"—the author provides surprising, practically applicable insights, such as "the art of attracting desire, not reason," and "how to choose language that delivers a decisive blow."
“Customers don’t give us a lot of time.
They never wait.
Now, there is no need for an introduction and we should get straight to the point.
As the author says, “It’s too late to get to the core at the end, so our speaking style should always be in a two-part format,” this book also helps anyone easily and immediately access the core that is absolutely necessary in the field by removing unnecessary details.
"What constitutes successful sales? To me, successful sales is about making a product deemed worthless valuable, discovering and revealing potential uses for items consumers might otherwise ignore, and, furthermore, "preemptively discovering" the potential for that product to enrich the consumer's life.
“If the famous marketing and sales gurus had only focused on the techniques for selling products, the world would certainly be different today.”
As the author says, this book doesn't just cover techniques for selling products to customers.
Therefore, it will be an invaluable guide for planners who seek to understand customer needs and develop products, as well as for ordinary people who seek to understand the hidden intentions of others and persuasively present their arguments.
GOODS SPECIFICS
- Date of issue: May 9, 2013
- Page count, weight, size: 372 pages | 545g | 153*224*30mm
- ISBN13: 9788965701354
- ISBN10: 896570135X
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