Business Basics You Must Know Before You Begin

01 Essential business expressions that you will use in any situation
02 How to Use Business Honorifics
03 Japanese Business Etiquette and Manners
04 Business Email and Fax
Part 01 Basic Business Communication Patterns
Unit 01 Thought & Situation Expression Patterns
001 In my opinion ~ In my opinion ~ | Expressing opinions
002 Personally, I am ~ | Speaking without being presumptuous
003 ～たいとI think. I wish I could.
| State your wishes
004 ～ような?がします。 It seems to be ~.
| Speak carefully
005 ～かもしれません。 ~maybe.
| Guess
006 I think so. I think so.
| Speaking humbly
007 Because ~ | Saying the reason
008 What I want to say is ~ | Emphasize
009 I must have done ~ (I must have done ~).
| Be sure
010 ～た(だ)つもりでしたが。 I thought I did it… … .
| Make excuses
011 I'm happy to ~ I'm willing to ~ | Appealing to positivity
Unit 02 Request & Permission Patterns
012 May I ask you to do ~? | General Request
013 Can you help me with ~? | Asking for help with work
014 Would you please do ~? | Making a polite request
015 Could you please do something for me? | Making a difficult request
016 ～て(で)いただきたいんですが。 I would like you to do it.
| I beg you earnestly
017 Please let me do it.
| Make a strong request
018 May I ~(do) it? | Get permission

Unit 03 Emotional Expression Patterns
019 ~Thank you for doing this.
| Daily Gratitude
020 Thank you for helping me. Thank you for helping me a lot.
| Thank you for your help with work
021 I am grateful for ~. I am grateful for ~.
| To formally thank you
022 ～でご迷惑をかけました。 I caused trouble by ~.
Apologize for any inconvenience caused
023 I made a lot of mistakes. I made a lot of mistakes.
Apologize for being rude
024 I will pay attention to ~.
| Reflect
025 ～て(で)とてもうれしいです。 I’m really happy that ~() did it.
| Be happy
026 Thank you for your kind words ~ With a grateful heart (shamelessly) ~ | Accepting a favor
027 ～おめでとうございます。 ~Congratulations.
| Congratulations
Unit 04 Rejection & Withholding Patterns
028 ～はちょっと… … 。 ~ is a bit… … .
Expressing Difficulty
029 ?I'm sorry, but~ | Expressing regret
030 ~ is difficult. ~ is difficult.
| Stop
031 I think ~ will be difficult. I think ~ will be difficult.
| To decline gently
032 I really don't want to ~ | To reject indirectly
033 I can't possibly ~. I can't possibly ~.
| Definitely refuse
034 I can't do it now, but ~ | Temporarily refuse
035 Can I do ~ later? | Put off

Part 02 Business Call Patterns
Unit 05 Phone Call Patterns
036 This is my first time calling you ~ | This is my first time calling you
037 ~ Is ~ available? (Would you like me to change your name?) | Find a caller
038 ～ことでお電話しました。 I’m calling you because of ~.
| State your business
039 I'm afraid to come in ~ I'm sorry, but ~ | Expressing my apologies
040 I know it's a hassle, but ~ | Asking for a favor
041 ~ When will ~ be? | Check the schedule
042 I would like to ask a question about ~.
| Start asking questions
043 Have you confirmed ~? | Check whether you have confirmed
044 What's the next step? How's ~ going? | Asking about progress
045 ~Wasn't it ~? Wasn't it ~? | Fact Check
046 When should we do ~? | Asking about the situation
047 Do you know anything about ~? | Get information
048 I'm very sorry to ask you this, but ~ | Bringing up an embarrassing topic
049 Please say ~.
| Leave a message
050 ~ I will call you again.
| Make an appointment to call
051 Then ~ | End the call
Unit 06 Phone Answering Patterns
052 ~でございます。 ~.
| State your name and affiliation
053 ～でいらっしゃいますね。 It’s ~.
| Check the other party
054 Coincidentally, ~ | Notification of absence
055 If it doesn't bother you ~ | Be considerate of others
056 If it's ~, it's okay. If it's ~, it's okay.
| Present the time
057 I will connect you to ~.
| Connect a call
058 It's difficult for me to answer ~ | Avoid answering
059 It seems like ~ will happen. It seems like ~ will happen.
| Estimate time and expenses
060 Just in case ~ | To prepare for an eventuality
061 I will tell you that ~.
| Repeat
062 ～とのことです。 The content was ~(라).
| Convey content
063 I will contact you from ~. I will contact you after ~. | Inform me when to contact you
064 "~" is what you mean. You mean "~"? | Check the contents
065 Let's check ~. I'll check ~. | Say what to check
066 If anything comes up ~ | Make a good impression

Part 03 Business Hospitality Patterns
Unit 07 First Meeting & Building Friendship Patterns
067 This is ~ This is ~ | Introducing Others
068 ~ますので、少?お待ちください。 ~(will) do it, so please wait a moment.
| Make me wait
069 ～I am working.
| Describe what you do

070 But that's it ~ | Change the subject
071 Have you ever done ~? | Asking about experience
072 どうぞ、お~ください。 Now, let’s do it.
| Induce action
073 Shall we ~, or ~ | Asking with an either/or
074 What do you do in ~(ne)? | Asking about behavior patterns
Unit 08 Hospitality Patterns
075 How about ~? | Asking for opinions
076 ～にご案?します。 I will guide you to ~.
| Guide
077 ~になさいますか. Would you like to ~? | Ask for selection
078 ～がおすすめです。 ~ is good.
| Recommend
079 ～ is included. ~ is included.
| Speaking of ingredients
080 It means ~. It means ~.
| Explain the meaning
081 I don't know if it will suit your taste or not ~ | Recommending food
082 ~ is my limit. ~ is my drinking capacity.
| Talking about alcohol tolerance
083 It's a rare opportunity, but ~ | Declining a drinking party
084 ~Shall we finish? | Ending the drinking party

Part 04 Business Travel Patterns
Unit 09 Overseas Business Trip Patterns
085 ~を予約したいんですが。 I would like to make a reservation for ~.
| Make a reservation
086 Please do it as ~. Please do it as ~.
| State your wishes
087 I came because of ~.
State the purpose of your visit
088 How much is the fare to ~? | Ask about the fare
089 How long does ~ take? | Ask how long it takes
090 How do I get to ~? | Asking for directions
091 ～ところはありませんか。 ～Is there a place? | Looking for a place
092 ~の調子がよくないんです。 There is a problem with ~.
| Report a breakdown
093 ~Can I do this? | Asking if it's possible

Unit 10 Company Visit & Factory Tour Pattern
094 ～?う約束をしております。 ~We are supposed to meet.
| Visit the appointment
095 I came to see you because of ~. I came to see you because of ~.
State the purpose of your visit
096 ～I was introduced. ~I was introduced.
| Inform the introducer
097 ～ですが、よろしかったらどうぞ。 ~, if you don’t mind, please accept it.
|Giving a gift
098 ～印象を受けました。 ~I was impressed.
| Speaking of impressions
099 What do I need to do? | Asking about prerequisites
100 Today is ~ | End of visit
Unit 11 Company and Product Introduction Patterns
101 Our company is ~ | Introducing the company
102 We are selling ~. We are selling ~.
| Introducing our products
103 I have ~. I have ~.
| Talking about size or features
104 We are producing ~. We are producing ~.
| Talk about production content
105 ～occupies ～.
| Speaking of market share
106 This product is ~ This product is ~ | Product Description
107 ～ has been used. ~ has been used.
| Speaking of materials
108 It is good for ~. It is good for ~.
Identify your sales target
109 ~There is a function.
| Speaking of functions
110 ～サ?ビスを行っています。 ~We are providing service.
| Service Description
111 ~に優れています。 ~ is excellent.
| Expressing excellence
112 It is very popular in ~. It is very popular in ~.
| Speak your reaction
113 Details? For more information ~ | Introducing detailed information

Part 05 Business Presentation Patterns
Unit 12 Presentation Start Pattern
114 I'm going to give a presentation ~ | Start the presentation
115 Today's talk is ~ | Presenting a topic
116 I will explain with ~ as the center.
| Narrow the content
117 I am planning to do ~. I am planning to do ~.
| Tell me the expected time

Unit 13 Presentation Progress Pattern
118 As you know ~ | Explaining the background
119 Next is ~ Next is ~ | Go to next
120 ～をご?ください。 Please look at ~.
| Get attention
121 ～を表わしています。 ～を表わしています。
| Explaining the table
122 ?axis is ~、?axis is ~ The horizontal axis is ~, the vertical axis is ~ | Explaining a graph
123 ～There is a tendency to ～.
| Speaking of trends
124 I suggest ~. I suggest ~.
| Make a suggestion
125 To be specific ~ To be specific ~ | To explain in detail
126 ~と比べてみてください。 Compare with ~.
| Compare
127 For example ~ For example ~ | Giving examples
128 ~ has increased, ~ has decreased. ~ has increased, ~ has decreased.
| Compare
129 ～に注目しなければなりません。 You must pay attention to ~.
| Emphasize
Unit 14 Presentation Closing Pattern
130 To summarize briefly ~ | To summarize
131 I recommend ~. I recommend ~.
| Give advice
132 I will answer your questions about ~. I will answer your questions about ~.
| Q&A
133 After the end ~ to the end ~ | Conclusion

Part 06 Business Meeting Patterns
Unit 15 Meeting Progress Pattern
134 ～?議をはじめます。 ~Let's start the meeting.
| Start a meeting
135 Today's topic is ~ | Suggest a topic
136 In the previous meeting, ~ | Looking back
137 What do you think about ~? | Ask for opinions
138 Please tell me ~ in detail.
| Request a detailed report
139 ～Please raise your hand.
| Request a raise of hands

Unit 16 Reporting & Explanation Patterns
140 I will report on ~. I will report on ~.
| Report
141 I am facing ~. I am facing ~.
| Raising awareness of crisis
142 ～て(で)いるところです。 ~(lower) is in the middle.
| Report the current situation
143 ～ことなんですが。 ~I mean.
| Changing the flow of the meeting
144 ～必要があります。 ~ is necessary.
| Emphasize the necessity
145 ～見?みです。 ～(do) is expected.
| Speaking of the outlook
146 According to ~niyorimasuto ~ | Quote
147 ~ was unexpected. ~ was unexpected.
| Report an unexpected situation
148 I am planning to ~. I am planning to ~.
| Reveal the plan
Unit 17: Full Discussion Patterns
149 I have a doubt about ~. I have a doubt about ~.
| Expressing concerns
150 Is there a problem with ~? | Ask if there is a problem
151 ~ is certain. ~ is certain.
| Be sure
152 ～しかありません。 ~I have no choice but to do it.
| Appealing to inevitability
153 ～につながります。 It continues with ~.
| Speaking in connection
154 I agree to ~.
| Agree
155 ～には反?です。 ~ is the opposite.
| Refute
156 ～べきです。 ～(need) to do.
| Make a strong argument
157 What is the reason? | Asking the reason

Part 07 Business Negotiation and Negotiation Patterns
Unit 18 Tension Relief Patterns
158 ～天?ですね。 ~It’s the weather.
Talking about the weather
159 The other day ~ The other day ~ | Mentioning past events
160 ～くなりました。 ~(Sunset).
| Speaking of change
161 ~ is continuing. ~ is continuing.
| Continue the conversation

Unit 19 Transaction Consultation Patterns
162 ～に?心があります。 I am interested in ~.
Express your interest
163 I would like to order ~.
| State your intention to order
164 Can you send it to ~? | Negotiate a means of transportation
165 How much is ~? | Ask the price
166 Can I pay with ~? | Ask about payment methods
167 Who is responsible for ~? | Determine the cost burden
168 Is ~ included? | Ask what's included
169 What kind of warranty is available for ~? | Ask about warranty details
170 What happens in the following cases? | Asking for countermeasures
171 Please explain ~. | Request an explanation
Unit 20 Negotiation Patterns
172 It depends on ~. It depends on ~.
| Show liquidity
173 ~I am ready. ~I am ready.
| Appealing to readiness
174 If it's ~, I can give it to you cheaply. If it's ~, I can give it to you cheaply.
| Present conditions
175 ～では採算がとれません。 You will suffer a loss with ~.
| Discuss profitability
176 ~ is difficult to accept. ~ is difficult to accept.
| Reject
177 Is there no possibility of ~? | Checking risk variables
178 ～は心配要りません。 Don’t worry about ~.
| Reassure
179 Agreed? What we agreed on ~ | Check the agreed content
180 Please take a look at ~. Please take a look at ~.
| Request for review
181 Considering ~ Considering ~ | Waiting for evidence
182 I have the intention to ~. I have the intention to ~.
| Give in
183 ~ is extremely important. ~ is extremely important.
| Emphasize importance

Part 08 Business Email Patterns
Unit 21 Greeting & Business Patterns
184 ～です。 ~是.
Introduce yourself
185 This degree is ~ this time ~ | Send news
186 ～件でメ?ルいたしました。 I sent you an email with ~gun.
| State your business
187 ～についてご回答いたします。 Here is the answer to ~.
| Reply
188 ~ to ~, ~ to ~, ~ to the end | Specify the point in time
189 About ~ | Bringing the agenda to the forefront
190 ～でお返事が?れてしまいました。 The reply to ~ was delayed.
| Explain the reason for being late
Unit 22 Request & Inquiry Patterns
191 ～をお願い申し上げます。 Please ~.
| Ask a favor
192 ～て(で)いただければと存じます。 I would appreciate it if you could ~(do).
| Request politely
193 I'm sorry for the sudden request, but ~ | Urgent request
194 I am searching for ~. I am looking for ~.
| Find the model you want
195 ~ is finished? Are you finished? | Check completion
196 Please tell me about ~. Please tell me about ~.
| Request Information
197 May I please ~? | Asking for understanding
198 What should I do about ~? | Asking for advice
199 Is ~ possible? | Asking if it's possible
Unit 23 Information Announcement Pattern
200 ～をご案?します。 We will guide you through ~. | Provide information
201 I would like to inform you of ~. I would like to inform you of ~.
| Notify
202 Confirmation of ～を確認次第 ~ as soon as possible | Notify prerequisites
203 ～を?討しました。 ~ has been reviewed.
| Notify reviewer
204 I plan to do ~. I plan to do ~.
| Announcement of schedule
205 ～ををも了させていただきます。 I will end ~.
| Notify of termination
206 ～ことになりました。 ~(Ha).
| Notify of changes
207 I would like to cancel ~.
| Notify cancellation
208 ～が困難となりました。 ~ is in trouble.
| Report failure results
209 ~ has occurred. ~ has occurred.
| Report a problem
210 I'm very sorry, but ~ | Conveying regrettable results
211 ～?況です。 ~ is the situation.
| Explain the situation

Unit 24 Problem Posing Patterns
212 ～に支障をきたします。 ...
| Warning
213 I am not satisfied with ~. I am not satisfied with ~.
| File a complaint
214 ~に誤りがありました。 There was a mistake in ~.
| Point out mistakes
215 ～ is unacceptable. ~ is unacceptable.
| Protest
216 ~ has not arrived. ~ has not arrived.
| Report non-arrival
217 That's what you said. (If I remember correctly) you said ~.
| To question
218 ~Unable to confirm.
| Notify unconfirmed
Unit 25 Correspondence Patterns
219 Investigate immediately ~ | Make an appointment to investigate
220 I confirmed it ~ I confirmed it ~ | Report the results
221 ?Our company ~ | State the company's position
222 ～を?討中です。 ~ is under review.
| Buying time
223 If you are not satisfied, ~ | Offer compensation
224 It is decided to do ~. It is decided to do ~.
| Speaking of rules
225 As you wish ~ | Accept request
226 To never let something like this happen again ~ | Promise to prevent recurrence
227 I apologize for ~. I apologize for ~.
| Apologize
Unit 26 Conclusion Pattern
228 I have attached ~. I have attached ~.
| Attachment Notification
229 ～たら、ご連絡ください。 Please contact me if ~(bottom).
| Please contact us
230 It would be a great help if you could do it. It would be a great help if you could do it.
| A final request
231 I will wait for ~. I will wait for ~.
| Appealing to expectations
232 Please say hello to ~.
| Send greetings
233 ~ I ask you to do it.
| End greetings

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