2026 Eduwill SMAT Module A 1-Week Business Communication
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Description
Book Introduction
Perfectly reflects the actual exam trends of the implementing agency
A strategy book for passing the SMAT in a short period of time, officially certified by KPC for 8 consecutive years!
-Short-term study of key theories by subject based on the exam trends of the implementing agency
- Includes 3 mock exams with the same level of difficulty as the actual exam
-Check your learning completion with CBT mock exam & score analysis service
- Systematic step-by-step management from start to finish with a 1-week/2-week study planner
[Special benefits for passing]
- (Free Special Lecture) Author-direct lecture on core theories + mock exam explanations
-(Mock Exam) Online CBT mock exam solution & score analysis service for 4 sets
-(Appendix) 3 mock exams & Frequently Asked Questions (in the textbook) + Frequently Asked Questions Fill-in-the-blanks (PDF)
A strategy book for passing the SMAT in a short period of time, officially certified by KPC for 8 consecutive years!
-Short-term study of key theories by subject based on the exam trends of the implementing agency
- Includes 3 mock exams with the same level of difficulty as the actual exam
-Check your learning completion with CBT mock exam & score analysis service
- Systematic step-by-step management from start to finish with a 1-week/2-week study planner
[Special benefits for passing]
- (Free Special Lecture) Author-direct lecture on core theories + mock exam explanations
-(Mock Exam) Online CBT mock exam solution & score analysis service for 4 sets
-(Appendix) 3 mock exams & Frequently Asked Questions (in the textbook) + Frequently Asked Questions Fill-in-the-blanks (PDF)
- You can preview some of the book's contents.
Preview
index
SUBJECT 01 Business Etiquette/Manners
CHAPTER 01 Understanding Etiquette and Manners
CHAPTER 02 Basic Business Response
CHAPTER 03 Business Response by Situation
CHAPTER 04 Answering the Phone
CHAPTER 05 Global Manners Predictions
SUBJECT 02 Image Making
CHAPTER 01 Understanding Images and Image Making
CHAPTER 02 Managing First Impressions (Expression/Appearance, Clothing)
CHAPTER 03 Basic Posture and Movement Images
CHAPTER 04 Voice Image Hit Expected Questions
SUBJECT 03 Understanding Customer Psychology
CHAPTER 01 Understanding Customer Psychology
CHAPTER 02 Customer Segmentation
CHAPTER 03 Customer Decision-Making Process
CHAPTER 04 Understanding Customer Personality Types Expected Answers
SUBJECT 04 Customer Communication
CHAPTER 01 Understanding Communication
CHAPTER 02 Theory of Communication
CHAPTER 03 Communication Techniques
CHAPTER 04 Persuasion and Negotiation Success Expected Questions
SUBJECT 05 Meeting Planning and Protocol Practice
CHAPTER 01 Understanding MICE
CHAPTER 02 Meeting Planning and Practice
CHAPTER 03 Protocol Planning and Practice
CHAPTER 04 Presentation Hit Expected Questions
[Special Appendix]
Mock exams that are identical to the actual exam
Mock Exam 01
Mock Exam 2
Mock Exam 3
Genealogy of frequent occurrences
CHAPTER 01 Understanding Etiquette and Manners
CHAPTER 02 Basic Business Response
CHAPTER 03 Business Response by Situation
CHAPTER 04 Answering the Phone
CHAPTER 05 Global Manners Predictions
SUBJECT 02 Image Making
CHAPTER 01 Understanding Images and Image Making
CHAPTER 02 Managing First Impressions (Expression/Appearance, Clothing)
CHAPTER 03 Basic Posture and Movement Images
CHAPTER 04 Voice Image Hit Expected Questions
SUBJECT 03 Understanding Customer Psychology
CHAPTER 01 Understanding Customer Psychology
CHAPTER 02 Customer Segmentation
CHAPTER 03 Customer Decision-Making Process
CHAPTER 04 Understanding Customer Personality Types Expected Answers
SUBJECT 04 Customer Communication
CHAPTER 01 Understanding Communication
CHAPTER 02 Theory of Communication
CHAPTER 03 Communication Techniques
CHAPTER 04 Persuasion and Negotiation Success Expected Questions
SUBJECT 05 Meeting Planning and Protocol Practice
CHAPTER 01 Understanding MICE
CHAPTER 02 Meeting Planning and Practice
CHAPTER 03 Protocol Planning and Practice
CHAPTER 04 Presentation Hit Expected Questions
[Special Appendix]
Mock exams that are identical to the actual exam
Mock Exam 01
Mock Exam 2
Mock Exam 3
Genealogy of frequent occurrences
Detailed image
Publisher's Review
1) Summary of key theories by subject according to examination criteria
- Check frequently appearing topics on exams at a glance with 'Frequently Appearing Keywords'
-Enjoy more enriched learning with 'PLUS+' supplementary explanations to help you understand concepts.
2) Theory, Problems, and Solutions all in one! Includes hit-or-miss predicted questions.
-'Predicted Questions' for each subject in the same format as the actual exam
- Summary of key concepts that can be reviewed immediately after solving the problem
3) 3 mock exams (same format) to prepare for the actual exam
- A mock exam that replicates the actual exam format
- Strengthen your practical skills by writing your answers directly on the OMR card.
-Improve your weak areas in one go with 4 mock exam CBT solutions and score analysis!
- Check frequently appearing topics on exams at a glance with 'Frequently Appearing Keywords'
-Enjoy more enriched learning with 'PLUS+' supplementary explanations to help you understand concepts.
2) Theory, Problems, and Solutions all in one! Includes hit-or-miss predicted questions.
-'Predicted Questions' for each subject in the same format as the actual exam
- Summary of key concepts that can be reviewed immediately after solving the problem
3) 3 mock exams (same format) to prepare for the actual exam
- A mock exam that replicates the actual exam format
- Strengthen your practical skills by writing your answers directly on the OMR card.
-Improve your weak areas in one go with 4 mock exam CBT solutions and score analysis!
GOODS SPECIFICS
- Date of issue: October 27, 2025
- Page count, weight, size: 328 pages | 616g | 188*257*14mm
- ISBN13: 9791136039569
- ISBN10: 1136039562
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