{"product_id":"138451","title":"Everything You Need to Know About Service Planning, According to Germ Weapons ","description":"\u003ccenter\u003e\u003cdiv style=\"text-align:center\"\u003e\u003cimg src=\"https:\/\/tmgdisk01.cafe24.com\/images\/vs\/4172\/sv\/3jXPCf0r3POqqnfomj8SVtVGJF9JRn.png?v=1765063388\" style=\"max-width:100%;max-height:10px\"\u003e\u003c\/div\u003e\u003c\/center\u003e\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\u003ccenter\u003e\n\n\u003cdiv style=\"width:95%\"\u003e\n\n\u003cdiv style=\"text-align:center;font-size:30px;font-weight:bolder;line-height:1.6em\"\u003e Everything You Need to Know About Service Planning, According to Germ Weapons \u003c\/div\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003cdiv style=\"border-bottom:1px;border-bottom-style:dotted;border-color:;padding-bottom:20px\"\u003e\u003ccenter\u003e\u003ctable align=\"center\" width=\"100%\"\u003e\u003ctbody style=\"border:0px\"\u003e\n\n\u003ctr\u003e\u003ctd align=\"center\" style=\"line-height:1.2em;text-align:center;font-size:18px;color:black;font-weight:bold;padding-bottom:20px;\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\n\n\u003ctr\u003e\u003ctd style=\"text-align:center\"\u003e\u003cimg src=\"https:\/\/image.yes24.com\/goods\/124436289\/XL\" style=\"max-width:100%;height:auto\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\n\n\n\u003c\/tbody\u003e\u003c\/table\u003e\u003c\/center\u003e\u003c\/div\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003cdiv style=\"width:95%;{split_style6}padding-top:20px;padding-bottom:20px\"\u003e\n\n\u003cdiv style=\"text-align:left;font-size:16px;font-weight:bold;padding-bottom:20px\"\u003e Description \u003c\/div\u003e\n\n\u003cdiv style=\"text-align:left;word-break:break-all;font-size:14px;line-height:1.6em;\"\u003e\n\n\u003cdiv\u003e\u003ch5\u003e \u003cb\u003eBook Introduction\u003c\/b\u003e\n\u003c\/h5\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e\u003cdiv\u003e \u003cb\u003eEverything you need to know about service planning with germ weapons!\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e This book is a compilation of the content that the author, Bacteria Weapon, has shared and discussed through blogs, communities, and lectures over the past 20 years as a service planner and product owner. It is designed to provide a comprehensive understanding and practical application of service planning.\u003cbr\u003e\n\u003c\/div\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cul\u003e\u003cli\u003e You can preview some of the book's contents.\u003cbr\u003e \u003cspan\u003ePreview\u003c\/span\u003e\n\n\u003c\/li\u003e\u003c\/ul\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cbr\u003e\u003cdiv\u003e\u003ch5\u003e \u003cb\u003eindex\u003c\/b\u003e\n\u003c\/h5\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e \u003cb\u003eChapter 1: Service Planner\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e1.1 What is a service planner?\u003cbr\u003e 1.2 The Role of Service Planners\u003cbr\u003e ___Problem Definition\u003cbr\u003e ___Market Research\u003cbr\u003e ___Benchmarking\u003cbr\u003e ___Creating a business plan and customer journey map\u003cbr\u003e ___Service Planning - Determining service policies and creating storyboards\u003cbr\u003e ___Product Management\u003cbr\u003e ___Writing manuals and guides\u003cbr\u003e ___Marketing Planning\u003cbr\u003e ___test\u003cbr\u003e ___Service Analysis\u003cbr\u003e 1.3 Qualifications and capabilities required for service planners\u003cbr\u003e ___interest and curiosity\u003cbr\u003e ___Planners who must be wary of familiarity\u003cbr\u003e Building a library through experience\u003cbr\u003e 1.4 The crisis and influence of service planners\u003cbr\u003e Should ___planners also study development?\u003cbr\u003e ___Planner as an information hub\u003cbr\u003e Where does the power of a planner come from?\u003cbr\u003e\u003cbr\u003e \u003cb\u003eChapter 2: High-Level Planning\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 2.1 Service Planner's Top-Level Planning\u003cbr\u003e ___Why should I have a business plan?\u003cbr\u003e ___Design Thinking Methodology\u003cbr\u003e 2.2 Personas and Customer Journey Maps\u003cbr\u003e ___persona settings\u003cbr\u003e ___Customer Journey Mapping\u003cbr\u003e 2.3 Market Fit and Minimum Viable Product \u003cbr\u003e___MVP = Product with minimum functionality ≠ Product with low completion rate\u003cbr\u003e ___How long will you provide MVP?\u003cbr\u003e ___How do I conduct a successful user test?\u003cbr\u003e\u003cbr\u003e \u003cb\u003eChapter 3 Policy Planning\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 3.1 Why Planners Need Humanities Knowledge and Approach\u003cbr\u003e ___Service planning is not simply planning UI\/UX.\u003cbr\u003e ___UI\/UX should be made easy and convenient\u003cbr\u003e ___Does not comply with relevant laws and regulations\u003cbr\u003e ___UI\/UX is a trend, but it doesn't take regional or cultural specificities into account.\u003cbr\u003e ___Focusing on UI\/UX, we miss the forest for the trees\u003cbr\u003e ___UI\/UX must also consider social value and positive influence.\u003cbr\u003e 3.2 The Need for Legal and Professional Ethics Training for Planners\u003cbr\u003e 3.3 Writing a Service Policy\u003cbr\u003e ___Things to Consider When Writing a Service Policy\u003cbr\u003e ___Writing a service policy\u003cbr\u003e ___Confirm and share service policies\u003cbr\u003e\u003cbr\u003e \u003cb\u003eChapter 4 Screen (Detail) Planning\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e4.1 Correlation between the planning time and the project period\u003cbr\u003e 4.2 Creating a storyboard\u003cbr\u003e ___UI is in the practice field, UX is in the prototyping tool\u003cbr\u003e ___Volatility and scalability must be considered\u003cbr\u003e ___You must be considerate of the readers of your plan.\u003cbr\u003e ___Common features must be explained separately\u003cbr\u003e ___Processes, policies, and terminology are explained separately.\u003cbr\u003e Let's face it! No plan can be perfect.\u003cbr\u003e ___must be constantly simulated\u003cbr\u003e 4.3 Planning is about rules and patterns.\u003cbr\u003e 4.4 Front-end and Server, API, and Admin\u003cbr\u003e 4.5 Components\u003cbr\u003e ___button\u003cbr\u003e ___input box\u003cbr\u003e ___link\u003cbr\u003e ___pop-up\u003cbr\u003e 4.6 Elements required to implement other services\u003cbr\u003e ___microcopy\u003cbr\u003e ___Dynamic generation\u003cbr\u003e ___motion\u003cbr\u003e ___Cookies, Sessions, and Cache\u003cbr\u003e 4.7 IA Writing and Flow Design\u003cbr\u003e\u003cbr\u003e \u003cb\u003eChapter 5 Process Planning\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 5.1 Process Planning\u003cbr\u003e ___Things to Consider When Planning Your Membership Registration Process\u003cbr\u003e ___Member authentication method\u003cbr\u003e ___Consent of the minor's legal representative \u003cbr\u003e___Drafting of Terms of Service\u003cbr\u003e ___Mobile Unique Identification Number\u003cbr\u003e 5.2 The membership registration screen should not be planned like this!\u003cbr\u003e ___ID and password entry requirements\u003cbr\u003e ___Label display\u003cbr\u003e ___Input box exceeds input limit\u003cbr\u003e ___Unverified email\u003cbr\u003e ___Restrict multiple clicks on the authentication button\u003cbr\u003e ___Data Validation Check\u003cbr\u003e ___Terms and Conditions and Processing of Consent Thereto\u003cbr\u003e Activate the ___ button\u003cbr\u003e ___Required input values ​​are displayed\u003cbr\u003e Provision of ___page navigation buttons\u003cbr\u003e 5.3 Is the login process easy?\u003cbr\u003e\u003cbr\u003e \u003cb\u003eChapter 6: Planning the Administrator Site\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 6.1 Considerations when Planning an Administrator Site\u003cbr\u003e ___UI Structure (Grid) Design\u003cbr\u003e ___Authentication Processing and Authorization\u003cbr\u003e ___security\u003cbr\u003e ___Privacy Policy\u003cbr\u003e ___Requirements Analysis and Prioritization\u003cbr\u003e 6.2 Period and status values\u003cbr\u003e 6.3 Create a unique ID\u003cbr\u003e 6.4 Server and DB Tables\u003cbr\u003e\u003cbr\u003e \u003cb\u003eChapter 7 Test\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 7.1 Digital Accessibility\u003cbr\u003e ___keyboard access\u003cbr\u003e ___text\u003cbr\u003e ___image\u003cbr\u003e ___color\u003cbr\u003e ___flicker\u003cbr\u003e ___Page Title\u003cbr\u003e ___headings\u003cbr\u003e ___Hidden Content\u003cbr\u003e ___multimedia\u003cbr\u003e ___timeout\u003cbr\u003e ___table \u003cbr\u003e7.2 Dark Patterns and Ethical Design\u003cbr\u003e ___Interfaces or microcopy that lead to errors or mistakes\u003cbr\u003e ___Easy to join, but difficult to leave\u003cbr\u003e ___Easy provision and disclosure of personal information\u003cbr\u003e ___Cancel difficult payment extension\u003cbr\u003e ___Additional costs added\u003cbr\u003e ___providing false information\u003cbr\u003e ___One input, multiple outputs\u003cbr\u003e ___Ads that are difficult or impossible to close\u003cbr\u003e ___Disguised advertising\u003cbr\u003e 7.3 SEO (Search Engine Optimization)\u003cbr\u003e ___What is search engine optimization?\u003cbr\u003e ___Write meta tags\u003cbr\u003e ___Page URL Structure Design\u003cbr\u003e ___Expose at the top of search results\u003cbr\u003e 7.4 SMO (Social Media Optimization)\u003cbr\u003e ___ASO (App Store Optimization)\u003cbr\u003e 7.5 Considerations when Planning Global Services\u003cbr\u003e ___Considerations for multilingualism and localization\u003cbr\u003e Considerations for ___time zones\u003cbr\u003e ___Considerations for terminals and resolutions\u003cbr\u003e ___Network and Infrastructure Considerations\u003cbr\u003e 7.6 Writing Test Scenarios\u003cbr\u003e\u003cbr\u003e \u003cb\u003eChapter 8 Product Management\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 8.1 Product Management\u003cbr\u003e ___Simplicity, Priorities, and Tradeoffs \u003cbr\u003e___The illusion of a horizontal organization\u003cbr\u003e ___1+1=2 cannot be true\u003cbr\u003e ___1% difference comes from experience\u003cbr\u003e ___Why Digital Transformation Projects Fail\u003cbr\u003e ___To applaud failure\u003cbr\u003e ___How Planners Control Distractions\u003cbr\u003e 8.2 Agile Scrum Development Methodology\u003cbr\u003e ___Waterfall methodology and agile methodology\u003cbr\u003e ___Running a Kanban Board\u003cbr\u003e ___Daily Scrum Meeting (Stand-Up Meeting)\u003cbr\u003e ___Sprint Retrospective\u003cbr\u003e 8.3 Establishing an Agile Culture\u003cbr\u003e ___What is the role of a leader in an agile organization?\u003cbr\u003e ___How to set and evaluate organizational goals in an agile organization\u003cbr\u003e\u003cbr\u003e \u003cb\u003eChapter 9 Service Analysis\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e 9.1 Planner's Service Analysis\u003cbr\u003e 9.2 Designing a Data Analysis Environment\u003cbr\u003e 9.3 Service Metrics and AARRR Metrics (Pirate Metrics)\u003cbr\u003e ___CAC and LTV\u003cbr\u003e ___Retention Rate\u003cbr\u003e ___Aha Moment\u003cbr\u003e 9.4 Importance and Limitations of Data Analysis\u003cbr\u003e\u003cbr\u003e [Appendix A] 10 Reasons Why Planners Should Blog\u003cbr\u003e [Appendix B] Various indicators that planners should know\u003cbr\u003e ___Advertising-related metrics \u003cbr\u003e___Service-related indicators\u003cbr\u003e ___Sales-related indicators\u003c\/div\u003e\n\u003cdiv\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cbr\u003e\u003cdiv\u003e\u003ch5\u003e \u003cb\u003eDetailed image\u003c\/b\u003e \u003c\/h5\u003e\u003c\/div\u003e\n\u003cdiv\u003e\u003cdiv\u003e\u003cimg src=\"https:\/\/image.yes24.com\/momo\/TopCate4391\/MidCate010\/439091520.jpg\" border=\"0\" alt=\"Detailed Image 1\"\u003e\u003c\/div\u003e\u003c\/div\u003e\n\u003cbr\u003e\u003cdiv\u003e\u003ch5\u003e \u003cb\u003ePublisher's Review\u003c\/b\u003e\n\u003c\/h5\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e \u003cb\u003eThis book covers:\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e - What is a service planner?\u003cbr\u003e Let's take a look at who a service planner is, what their role is, and what capabilities they require.\u003cbr\u003e\u003cbr\u003e - Top planning\u003cbr\u003e We'll explore high-level planning, including commercializing ideas through design thinking, identifying target customers and personas, and creating customer journey maps.\u003cbr\u003e - Policy planning\u003cbr\u003e Understand the importance of service policy, learn the knowledge needed to plan service policies, and learn how to write service policies.\u003cbr\u003e - Screen (detail) planning\u003cbr\u003e Learn how to create a storyboard and what to keep in mind when creating one.\u003cbr\u003e And learn the elements needed to implement the service.\u003cbr\u003e - Process planning\u003cbr\u003e Learn the process for implementing services through the membership registration and login processes.\u003cbr\u003e \u003cbr\u003e- Manager Planning\u003cbr\u003e Learn how to plan an admin site.\u003cbr\u003e - test\u003cbr\u003e We'll explore digital accessibility and SEO, which planners must consider when conducting tests, and also explore considerations when planning global services.\u003cbr\u003e - Product Management\u003cbr\u003e Learn about product management methods based on the Agile Scrum development methodology.\u003cbr\u003e And you'll learn how to run a Kanban board and determine priorities.\u003cbr\u003e\u003cbr\u003e - Service analysis\u003cbr\u003e Finally, we learn about service analytics.\u003cbr\u003e\u003cbr\u003e I hope this book will help you broaden your overall understanding of service planning and help you develop your capabilities as a planner. \u003cbr\u003e\n\n\u003c\/div\u003e\n\u003cdiv\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003cdiv style=\"width:95%;padding-top:20px;padding-bottom:20px\"\u003e\n\n\u003cdiv style=\"text-align:left;font-size:16px;font-weight:bold;padding-bottom:20px\"\u003e GOODS SPECIFICS \u003c\/div\u003e\n\n\u003cdiv style=\"text-align:left;font-size:14px;line-height:1.6em;\"\u003e\n\n\u003cdiv style=\"width:100%;margin-bottom:5px;line-height:1.6em;font-size:14px\"\u003e - \u003cstrong\u003eDate of issue:\u003c\/strong\u003e January 16, 2024\u003c\/div\u003e\n\n\u003cdiv style=\"width:100%;margin-bottom:5px;line-height:1.6em;font-size:14px\"\u003e - \u003cstrong\u003ePage count, weight, size:\u003c\/strong\u003e 296 pages | 175*235*21mm\u003c\/div\u003e\n\n\u003cdiv style=\"width:100%;margin-bottom:5px;line-height:1.6em;font-size:14px\"\u003e - \u003cstrong\u003eISBN13:\u003c\/strong\u003e 9791158394813 \u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\u003ccenter\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003ccenter\u003e\u003ctable\u003e\u003ctr\u003e\u003ctd style=\"height:10px\"\u003e\u003c\/td\u003e\u003c\/tr\u003e\u003c\/table\u003e\u003c\/center\u003e\n\n\u003cspan\u003e\u003c\/span\u003e\n\n\u003c\/center\u003e\n\n\n\u003c\/center\u003e","brand":"LIBRAIRIE COREENNE","offers":[{"title":"Default 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