Part 1: Work

▲Introductions & Invitation
Case 01 Introducing Myself
Case 02 Introducing My Boss to Others
Case 03 Introducing My Company
Case 04 Introducing a Catalog
Case 05 Inviting Other Company Members Over to Korea
Case 06 Accepting an Invitation
Case 07 Saying That I Can't Accept the Invitation

▲Inquiry, Estimates & Prices
Case 01 Making General Inquiries About a Product Case 02 Inquiring About Price
Case 03 Responding to Price Inquiries
Case 04 Requesting Estimates
Case 05 Responding to an Estimate Request
Case 06 Notifying Clients of a Price Increase ①
Case 07 Notifying Clients of a Price Increase ②
Case 08 Responding to the Price Increase Notice
Case 09 Asking for a Price Decrease
Case 10: Responding to the Price Decrease Request

▲Business Meeting
Case 01 Setting Up the Business Meeting
Case 02 Changing the Business Meeting Date
Case 03 Confirming the Business Meeting
Case 04 Canceling the Business Meeting
Case 05 Putting Off the Business Meeting
Case 06 Setting Up the Idea Meeting
Case 07 Suggesting the Business Meeting
Case 08: Taking Minutes and Sending Emails
Case 09 Requesting Confidentiality for Business
Meeting Contents

▲Communication in the Office
Case 01 Leaving Work Early
Case 02 Notifying Coworkers of the Scheduled Meeting Case 03 Commenting After a Business Meeting
Case 04 Directing Employees

▲Product Introduction & Marketing
Case 01 Introducing the Company's Product
Case 02 Marketing the Product
Case 03 Inquiring About Product Advertisement
Case 04 Guaranteeing Product Quality
Case 05 Explaining a Product's Warranty

▲Presentation
Case 01 Setting Up the Presentation Date
Case 02 Giving a Notice About the Presentation
Case 03 Changing the Presentation Date
Case 04 Changing the Presentation Time
Case 05 Canceling the Presentation
Case 06 Asking for Preparing for the Presentation Facilities

▲Contract & Negotiation
Case 01 Making an Offer
Case 02 Offering a Contract Condition
Case 03: Changing the Contract Terms
Case 04 Starting the Negotiation
Case 05: Double-checking the Negotiation Content
Case 06 Rejecting the Other Company's Offer of Money Case 07 Wrapping Up the Negotiation
Case 08 Signing a Contract

▲Product Order
Case 01 Inquiring About New Products
Case 02 Requesting the Sample
Case 03 Informing of the Intent to Purchase
Case 04 Placing an Order
Case 05 Informing of Unreceived Product
Case 06 When canceling an order ① Canceling the Order ①
Case 07 When canceling an order ② Canceling the Order ②
Case 08 Recommending a Similar Product

▲Shipping & Delivery
Case 01 Requesting Delivery Option
Case 02 Requesting Delivery Date
Case 03 Requesting Timely Delivery on Time
Case 04 Product Shipment Notification
Case 05 Confirming Shipment
Case 06 Inquiring About Delivery Delay
Case 07 Pushing Delivery
Case 08 Apologizing for Late Delivery
Case 09 Apologizing for Sending a Different Product

▲Payment
Case 01 Requesting Supplementary Information for Payment
Case 02 Requesting Delayed Payment
Case 03 Informing of Payment Sent
Case 04 Responding to the Payment Delay Inquiry

▲Enforcing Payment
Case 01 Enforcing Payment
Case 02 Second Request for Payment
Case 03 When issuing an ultimatum regarding payment Final Notice of Request for Payment
Case 04 Requesting a Reply
Case 05 Enforced Payment when responding to a payment reminder

▲Claim & Complaint
Case 01 Making a Claim
Case 02 Making a Complaint
Case 03 Responding to Complaints
Case 04 Responding to Customer Services
Case 05 Requesting a Refund
Case 06 Exchanging the Product
Case 07 Requesting Compensation
Case 08 Requesting Aggressively Complaint Settlement Case 09 Responding to Complaints
Case 10 Notification of Complaint Settlement

▲Apology & Excuse
Case 01 When making an apology ① Making an Apology ①
Case 02 When making an apology ② Making an Apology ②
Case 03 When making an explanation ① Making an Excuse ①
Case 04 Making an Excuse ②
Case 05 Clearing Up Some Misunderstanding
Case 06 Explaining the Source of Anger

▲Inquiry, Suggestion & Request
Case 01 Asking a Question
Case 02 When Proposing to Work Together ①
Case 03 Proposing to Work Together ②
Case 04 Rejecting the Proposal
Case 05 Asking Favors

▲Rejection & Regret
Case 01 Rejecting Tactfully
Case 02 Rejecting Strongly
Case 03 Rejecting an Offer to Extend a Contract
Case 04 Responding to Rejection of a Contract Extension
case 05 Expressing Regret

▲Acceptance & Agreement
Case 01 Accepting Another Company's Proposal
Case 02 Thanking for Proposal Acceptance

▲Buyer Arrangement
Case 01 Greeting the Buyer
Case 02: Recommending Korean Food to Buyers
Case 03: Recommending a Restaurant
Case 04 Inquiring If Buyers Have Korean Touring Interests
Case 05 Proposing a Golf Tour

▲Business Trip
Case 01 Informing of My Absence
Case 02 Asking for a Hotel Reservation
Case 03: Asking for a Rental Car Reservation
Case 04 Asking for an Airport Pickup
Case 05 Rearranging the Airport Pickup Schedule
Case 06 Asking for a Restaurant Reservation

▲Communication with Partners
Case 01 Informing of a Company Event
Case 02 Informing of a Change in Email Address
case 03 Informing of a Change in Cell Phone Number case 04 Informing that I'm on Vacation
Case 05 Informing of Receipt of Email
Case 06 Explaining the Purpose of an Email
Case 07 Making an Excuse for a Delayed Answer 376
Case 08 Promising a Follow-up Email When sending an email on a different day
Case 09 Soliciting an Answer
Case 10: Requesting a Check-up on Proposal Status
case 11 Informing about reconsideration of a proposal case 12 Informing that a faxed message is unclear case 13 Informing that attached files can not be opened
Case 14 Requesting the Schedule
Case 15: Proposing a Factory Tour
case 16 Informing of a Change in Position
Case 17 Introducing the Successor
Case 18: Giving Regards to Someone
Case 19 Delaying a Visit to Other Companies

PART 2: Extracurricular Activities

▲Thanks
Case 01 Sending a Thank-you Card
case 02 Extending Thanks for Others' Time & Effort case 03 Extending Thanks for Others' Kindness & Guidance
case 04 Extending Thanks for Everything During My Visit of Others' Company

▲Consolation & Encouragement
Case 01 Offering Consolation for Position Change
Case 02 Offering Consolation for Personal Losses
Case 03 Responding to Consolation
Case 04 (General) Trying to Cheer Up Others
Case 05 Cheering Up Others Following Salary Cut or Promotion Denial

▲Congratulations
Case 01: Congratulating on Promotion
Case 02 Congratulating on Wedding or Birth

▲Greeting Cards
Case 01 Sending New Year's Greeting Card
Case 02 Sending a Christmas Card
Case 03 Sending a Thanksgiving Card
Case 04 Sending an Easter Card
Case 05 Sending a Birthday Card
Case 06 Sending a Thank-you Card

▲Recommendation
Case 01: Recommending Someone for a Position
Case 02 Responding to a Recommendation

▲Invitation
Case 01 Inviting Someone Over for Dinner
Case 02 Inviting Someone Over for a Party

A comprehensive, personalized English email dictionary for busy Korean businesspeople!

Being a businessman in South Korea, especially working for a company that frequently deals with foreign companies, means writing emails in English is an inseparable part of my job.
Good news for those of you who find yourself racking your brain every time you write an English email! With "Business English Email Pattern Dictionary 2nd Edition," you can say goodbye to wasted time poring over books and creating awkward emails by scribbling sentences from here and there.


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Since it targets businesspeople from different fields and companies, we selected 154 different business situations and included 779 sample emails most frequently used in each situation.
This is the most comprehensive business email book ever published, and it is superior in usability and reliability as it was written directly through on-site visits and research in the United States, rather than being fabricated emails for the book's content.


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Thanks to our sample emails, which cover a wide range of business situations and meticulously account for a variety of variables, you can find the email you want to write, customize the wording to suit the situation, and instantly create a perfect email for your business partners! Remember, double-checking before sending is a must!

Mastering the Email Writing Process: Consult-Copy-Practice-Apply

First, select the situational case you need (Consult), then find a model email that fits it perfectly and use the highlighted parts of the pattern to suit yourself (Copy) to easily complete the email you want to send.
However, for readers who want to go further and completely master email writing, I recommend practicing speaking or writing out the replacement words in Try it by adding them to the highlighted parts of the email pattern (Practice), and also writing your own email by combining useful sentences used in other emails in the same case (Apply).
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