About the Author vi
Preface v
Recommendation xi
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Ⅰ Smooth communication techniques with patients 24 1
01.
Logical Speaking for Doctors to Communicate Smoothly with Patients 2
02.
Listening and speaking manners, listening carefully without interrupting the patient's speech 9
03.
Voice is an expression of emotion towards the patient, you speech and I speech 16
04.
Eye contact, facial expressions, and posture are the second language that influences trust. 23
Newspaper Article 1 32
05.
Speaking appropriately to the other person.
Ambiguous expressions are clarified, technical terms are explained 40
06.
48 personalized explanations that take into account the patient's tendencies
07.
Using proper honorifics, speaking politely, and using proper titles are the beginning of communication. 56
08.
Avoid negative language and outdated explanations! Use diverse rhetorical techniques.
09.
72 Effective Explanations That Get 100% Acceptance
Newspaper article 2 80
10.
Building good relationships first. Trust must be based on goodwill... 86
11.
Cut down on useless words, if you stop talking at the right time, you won't lose everything.
94
12.
Fix your bad speaking habits.
Don't let your words trail off.
102
Newspaper article 3 110
13.
In the age of lookism, don't miss the images you see.
114
14.
Effective Speaking and Dialect Correction 121
15.
129 Persuasive Communication Techniques Tailored to Hospital Location and Patients
16.
Respond positively to claims.
137
17.
Effective communication methods for dealing with difficult types of patients
Newspaper article 4 154
Are you communicating with your patients? Medical bills 123 158
18.
Decide on a storytelling style that suits the logical speaking situation.
171
19.
Only a sincere answer conveys the doctor's sincerity.
Answer immediately! 179
20.
The atmosphere of a hospital is determined by the doctors.
Praise starts from the little things 187
21.
Give to the patient.
Service is the trend.
195
22.
Hospitals are also brands.
Find your doctor's personal brand and gain a competitive edge! 203
23.
Oasis of Life/Success Mindset/Happiness is contagious.
209
24.
Leader's Language and Leadership/Organizational Communication - Reporting, Directing, Requesting, and Refusing 215
10 Principles of Hospital Management Focused on Customer Satisfaction 224

II.
Q&A: Frequently Asked Communication Questions from Doctors
01.
What if a patient demands a prescription for their existing medication, even though it was prescribed by another hospital? 236
02.
What if a patient insists on unreasonable compensation from a doctor, claiming the prescription/treatment/surgery was not wrong? 238
03.
What if I need to negotiate my salary when I get a job at a new hospital? 240
04.
As a doctor, what if the patient's guardian is overly concerned and distrusts the doctor, even though the illness isn't serious? 242
05.
What if you argue with doctors at other hospitals by comparing your diagnosis to theirs or insulting them? 244
06.
What if you bring a bunch of documents to your appointment, such as printouts from the internet, to test the doctor and refute his or her opinion? 247
07.
What if the doctor keeps asking follow-up questions and refuses to leave the examination room even after the consultation is over? 249
08.
How should a doctor respond when a patient and nurse fight? 252
09.
What if you make a momentary slip of the tongue to a patient? 254
10.
What to do when a surgery goes wrong or a doctor's mistake makes a patient's condition worse? 256
11.
What if the diagnosis is clearly not a misdiagnosis, but the patient's condition is worse than initially thought, forcing you to reconsider your initial statement to the guardian? 258
12.
How can I make things feel natural and comfortable when meeting a patient outside (like at a restaurant or bar)? 260
13.
What if a regular patient is demanding a discount on treatment fees or unreasonable service? 262
14.
What if a patient asks the doctor for help on a personal level, or explains difficult family circumstances and says they can't afford the hospital bill? 264
15.
If a patient experiences an emergency during surgery (or a medical procedure), how should you notify a guardian waiting outside? 266
16.
What if, while explaining something to a patient during a consultation, you lose the point and forget what question the patient asked? 268
17.
What if a pushy patient becomes so arrogant and confronts the doctor that it makes you furious? 270
18.
What if a patient demands special treatment by offering a doctor an unnecessarily burdensome gift or handing over an envelope of money? 272
19.
What if a patient of the opposite sex is overly friendly and behaves in a way that makes the doctor uncomfortable? 274
20.
What if a patient, due to unavoidable circumstances, has a strained relationship with a hospital or doctor and begins posting defamatory comments online, flooding the hospital's bulletin board with malicious comments? Or what if the patient files a lawsuit and the quality of the post is poor? How should we respond? 276
21.
What about patients who absolutely can't understand no matter how much you explain? 278
22.
What about patients who clearly understand, only to later shift blame to the doctor and evade responsibility? 280
23.
What if I'm unintentionally late for a patient appointment? 282
24.
Are you so exhausted and overwhelmed by the constant medical treatment that you simply can't seem to provide kind explanations or offer a comfortable expression to your patients? 284
Learn more about the current "me" and "my hospital" 286

III.
supplement
When Recognizing Differences_Communication Methods Based on MBTI Type 292
Becoming a Doctor Who Asks Good Questions Seven 302
Lee Hye-beom's Guide to Becoming a Good Questioner: Part 6 304