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Tom Peters: The Essentials of an Excellent Company
Tom Peters: The Essentials of an Excellent Company
Description
Book Introduction
“Hard is weak, soft is strong!”

Being tied up in hard elements like numbers, plans, and organizational charts

Aren't you indifferent to soft elements like people, relationships, and culture?

Moving away from performance-based strategies and toward people-centered management!
Practice 'extreme humanism'

[Forbes] Most Influential Business Books
The definitive edition of 43 years of management strategy since "The Conditions of an Excellent Company" has been published!
*** Strongly recommended by Watcha CEO Park Tae-hoon ***

Tom Peters is the author of "The Making of a Great Company," which was selected as one of the "three greatest management books of the 20th century," and [The Economist] called him "the guru of management gurus."
He collaborated with some of the world's most accomplished business and management leaders, and over 40 years of data-driven research has yielded the book "Tom Peters: The Essentials of Excellence," which contains core management strategies.
In the post-COVID-19 and new normal era, his insights into organizational efficiency and dysfunction are more relevant than ever.


Tom Peters has been studying excellence for over 40 years, based on rigorous observations in the field.
To become a leader and company with excellence, he points out the limitations of the performance-based system that has driven the economy and management so far, and the act of staking one's life on numbers.
Sustainable development is impossible with existing values.
That is, Tom Peters argues that management should focus on the 'soft things (people/relationships/culture)' rather than the 'hard things (numbers/plans/organizational charts)'.
Companies should put people first, elect more women to leadership positions, engage with communities, and create products that inspire.
All of this aims to make the world a little better, offering businesses the best path to growth and profitability, and individuals a life of honorable service.
In a world where remote work and on-site management via Zoom are on the rise since the COVID-19 pandemic, the importance of "soft skills" emphasized by Tom Peters, such as leadership consideration and positive feedback, cannot be overemphasized.
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Entering_ For a world that will be a little better than yesterday
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TOPIC 1: Top Priority Principle
TOPIC 2 Excellence is Key in the Next Five Minutes
TOPIC 3: Strategy is a Product, Execution is an Art
TOPIC 4 People Come First
TOPIC 5 Maximizing Sustainability
TOPIC 6 Value-Added Creation Strategy #1: Extreme Humanism
TOPIC 7 Value-Added Creation Strategy #2: Increase Total Gross Margin
TOPIC 8 Value-Added Creation Strategy #3: What to Focus on Most
TOPIC 9 Value-Added Creation Strategy #4: We Don't Need Undifferentiated Products
TOPIC 10 Value-Added Creation Strategy #5: Add All Types of Services
TOPIC 11 Value-Added Creation Strategy #6: Bold Social Media Strategy
TOPIC 12 Value-Added Creation Strategies #7 and #8: Target Women and the Elderly
TOPIC 13 The person who makes the most attempts wins.
TOPIC 14 Lead with Compassion and Consideration
TOPIC 15: 43 Key Ideas for Becoming an Excellent Company

In Conclusion_ My Response to the Numerous Requests for My Memoirs
Special thanks to:

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Into the book
Hard elements such as numbers, plans, and organizational charts are weak.
Plans are often fantasy, organizational charts have little to do with how organizations actually work, and numbers are easily manipulated.
A prime example is the multi-trillion dollar financial crisis of 2007-2008, triggered by financial market analysts and credit rating agencies cleverly packaging and evaluating worthless mortgage "derivatives."


Soft elements such as people, relationships, and culture are strong.
The best "practices"—consideration, training, recognition—create highly healthy, community-minded organizations that also win in the marketplace.
Effective people practices, inspiring design, captivating customers, and salespeople who go the extra mile to help are all byproducts of a supportive culture that's nurtured day after day.
---From "1.1 Hard elements are weak and soft elements are strong"

Opinion polls around the world show surprisingly consistent results.
75 to 85 percent of workers are dissatisfied with their jobs or feel disconnected from them.
(See Gallup's 2016 report, "The Global Employee Engagement Crisis.") Of course, increasing technological pressures and the aftermath of product failures are also to blame.
However, these factors need not, and should not, prevent managers from creating a supportive environment that is humane and fosters personal growth.
Managers are paid to create positive and engaging environments, even under difficult circumstances.
In fact, the most important characteristic of a great leader is creating and maintaining an environment that is vibrant, effective, and empowering, even when the world around them is on fire, as it was when I was writing this book.
---From "2.11 Excellence: People Come First"

More than half of the 12 companies that have consistently made it onto the list of the top 100 best companies to work for, ranked 1st to 7th, are in the service industry, a sector with inevitably low wages.
To give you an example of their performance, while the typical retail turnover rate is 65 percent, Publix (a supermarket chain that ranks in the top 7 of the Super 12) has a turnover rate of 5 percent.
Regarding the 100 Best Companies to Work For in 2016, [Force] magazine reported as follows:
“The Super 12 companies have one thing in common.
“Part-time workers are treated well.”
---From "4.21 Part-time Workers Like Family"

To survive in today's chaotic and competitive marketplace, any company or organization must constantly expand its wings and find new ways to serve its customers.
To do that, you first need to be extremely close to your customers.
Simply put, starting today, focus on understanding your customer's business and every department from top to bottom better than they do! (This will require a tremendous amount of time and effort!) This isn't just a "good idea," it's a vital strategy for your company or organization.
---From "10.38 We do anything for our customers"

A 2019 study found that men are overrepresented in financial services leadership positions.
However, most financial decisions are made by women.
And women are more successful investors than men.
Likewise, we constantly talk about millennial trends while virtually ignoring the "senior market."
For example, older people purchase 50 percent of goods and services, but only 10 percent of marketing spending is directed at them.
I've been researching and preaching about the tremendous opportunities these two markets hold for 20 years, but the companies' response has been largely disappointing, making it the greatest puzzle of my life.
---From "12.43 Missing a Huge Opportunity"

WTTMSW (Whoever Tries The Most Stuff Wins) is the alpha and omega of innovation.
This certainly seems simple, especially considering the ongoing importance of innovation today. My answer is that declaring WTTMSW as a cornerstone and center of innovation is the result of 40 years of intense thought, observation, diligent research, and experimentation.
---From "13.45 Innovation #1: Just Try It"

Publisher's Review
How to Deal with a Crisis, According to Great Management Guru Tom Peters
"Achieve excellence now with people-centered management."


Tom Peters has lectured to over 5 million people in all 50 states and 63 countries over the past 40 years since publishing "The Making of a Great Company," widely considered one of the most influential management books in history.
And he published his last book, "Tom Peters: The Essentials of a Great Company," which contains the essence of his management strategy.
This book, which covers management strategies for coping with crises, is a much-needed resource now, amidst the COVID-19 pandemic and the resulting social and economic unrest and turmoil, including severe inflation.

As we enter the era of the new normal, we observe leaders and organizations, including those in the business world, responding with compassion and consideration. While others cling to the traditional dogmas of efficiency and output maximization, they sometimes act in a callous and even reprehensible manner.
What consequences will these differences have? Tom Peters emphasizes how much and how consistently leaders must care for their employees, especially in times of crisis.
In fact, the numbers back this up.
A look at the records of companies that made significant investments in the medium to long term, especially in employees and innovation, from 2001 to 2015 reveals that their average sales were 47% higher, net income was 36% higher, economic profit was 81% higher, average market capitalization was 58% higher, and average job creation was a whopping 132% higher than those that did not.


In this book, Tom Peters persuasively explains that excellence, or exceptional leadership, can only be achieved when we focus solely on helping others grow.
He argues that a leader's job is not to get more followers, but to develop more leaders.
It also says that we must put people first, care passionately and deeply, support the holistic development and success of our employees, and create inspiring products and services that bring joy to our lives.
It's important to pay close attention to detail, recognizing that small, consistent, and incremental improvements add up to moments of innovation.
This is based on the recognition that in the AI ​​era, the power of emotional intelligence and soft skills are difficult to develop and are the most important skills in the long term.
Tom Peters also reminds us of the urgency of major issues such as the importance of older people and women, the impact of climate change, and reducing the burden of education costs and expanding educational opportunities.


So how should we practice the excellence he speaks of? "The next five minutes are crucial for excellence.
“Or nothing,” says Tom Peters.
That means it shouldn't be something you do slowly and with a long-term perspective, but something you do right now, in the next conversation, the next meeting, the next presentation, and it should encompass activities 24 hours a day, 7 days a week, every minute, every second.
Excellence is not a moral issue.
Excellence, as defined here, should be reflected in every situation, in every step we take.
Humane, thoughtful, and inclusive gestures toward our team members, communities, and customers must be fundamental to our foundation.
And it should be the center of the organization's mission, strategy, and daily behavioral evaluation.
Then, perhaps, when the worst of the current turmoil has passed, we can usher in a new era where putting people first and pursuing leadership and excellence through consideration, compassion, and inclusion in all things becomes the norm, not the uncommon norm.

Will it be a great company or will it remain just another company?
The Path to Excellence: 15 Topics and 75 Ideas


According to global polls, 75 to 85 percent of workers are dissatisfied with their jobs or feel disconnected from them.
But the most significant characteristic of outstanding companies is that they create and maintain a vibrant, effective, and empowering environment, even in challenging social and economic times like the present, thereby increasing employee satisfaction and focus.
Rather than being driven by short-term financial goals even in challenging circumstances, these companies focus on the "soft elements"—showing genuine camaraderie, compassion, and consideration, especially in the worst of times.


Tom Peters offers the following advice to those who want to become outstanding companies:
First, cherish people.
Train them again and again, treat them with kindness and respect, and help them prepare for the future.
Second, create products and services that give people the happiness of knowing they can make the world a little better.
Third, small things are more important than big things.
A lot of small steps and memorable endings are more important than a groundbreaking attempt.
Fourth, always act with honor and be an excellent and active member and moral leader.
And finally, he tells us to aim for excellence every day.
In addition, putting into practice advice such as the claim that innovative ideas emerge when you engage in 'serious play' with a flexible attitude, and that positive attention toward employees is 30 times more effective than negative attention, will lead to sustainable differentiation and growth.
His advice on eight value-added creation strategies, including the importance of product design and social media, and his thoughts on marketers who overlook the power of women and the elderly, also draws attention.
If you're a corporate marketer, you need to listen to his arguments.

In this book, Tom Peters presents 75 ideas across 15 themes that can lead to great companies, along with practical steps for each, to help you apply them to your daily life.
Additionally, the author's research results spanning over 40 years are conveyed to readers in an easily understandable manner using various quotations, and the writing maintains a light atmosphere through appropriate humor and emphasis on key points.
But his message is never light.
This is the definitive edition that condenses all of Tom Peters' thoughts on management, as he mentioned that this was the last book in his life.
This book is a must-read for everyone, from strategically important middle managers and senior executives who understand the absolute necessity of fostering and sustaining a culture of trust, personal growth, innovation, and true equality, to college students who want to learn how to succeed in business, and to businesspeople who care deeply about their employees, customers, and communities.
GOODS SPECIFICS
- Publication date: August 10, 2022
- Page count, weight, size: 360 pages | 594g | 145*215*22mm
- ISBN13: 9788947548380
- ISBN10: 8947548383

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