
If you want to achieve results, take action.
Description
Book Introduction
[Wall Street Journal] #1 Business Bestseller, [USA TODAY] Bestseller
The bible of execution proven by Fortune 500 companies including Marriott, Kroger, and Comcast.
Have you ever witnessed a major initiative slip away in your organization? Is it drowned out by the noise of the surrounding environment? Is it slowly and quietly suffocated by other priorities? The daily grind of urgent tasks, like a whirlwind, consumes all the energy and time you could have spent on achieving your most important goals.
In the recently published book, "If You Want to Get Results, Take Action," the author introduces four powerful principles that will improve performance by motivating teams and organizations to take action. This is a proven, repeatable formula that was perfected after analyzing over 13,000 people across 17 industries worldwide, including Fortune 500 companies, conducting internal assessments at 500 companies, surveying over 300,000 leaders and team members over 10 years, and implementing it directly with the general public over 1,500 times.
Part 1 details each principle, exploring why these seemingly simple concepts can be so difficult to implement and how to achieve successful strategy and execution.
Part 2 is a field guide that looks at how teams can implement the four principles and the systems in place to manage them.
In Part 3, the authors share their performance-enhancing know-how gleaned from hundreds of consulting experiences.
Finally, a separate "Frequently Asked Questions" section answers the many questions that arise when implementing strategies in various fields, and also presents how the four principles can help individuals and families achieve their goals.
These principles are a new way of thinking and an excellent way of working needed to survive in today's competitive environment.
This is a must-read for any business leader.
The bible of execution proven by Fortune 500 companies including Marriott, Kroger, and Comcast.
Have you ever witnessed a major initiative slip away in your organization? Is it drowned out by the noise of the surrounding environment? Is it slowly and quietly suffocated by other priorities? The daily grind of urgent tasks, like a whirlwind, consumes all the energy and time you could have spent on achieving your most important goals.
In the recently published book, "If You Want to Get Results, Take Action," the author introduces four powerful principles that will improve performance by motivating teams and organizations to take action. This is a proven, repeatable formula that was perfected after analyzing over 13,000 people across 17 industries worldwide, including Fortune 500 companies, conducting internal assessments at 500 companies, surveying over 300,000 leaders and team members over 10 years, and implementing it directly with the general public over 1,500 times.
Part 1 details each principle, exploring why these seemingly simple concepts can be so difficult to implement and how to achieve successful strategy and execution.
Part 2 is a field guide that looks at how teams can implement the four principles and the systems in place to manage them.
In Part 3, the authors share their performance-enhancing know-how gleaned from hundreds of consulting experiences.
Finally, a separate "Frequently Asked Questions" section answers the many questions that arise when implementing strategies in various fields, and also presents how the four principles can help individuals and families achieve their goals.
These principles are a new way of thinking and an excellent way of working needed to survive in today's competitive environment.
This is a must-read for any business leader.
- You can preview some of the book's contents.
Preview
index
Praise poured in for this book
introduction
Strategy and Execution
letter
The real problem with execution
Part 1, Step 4: Implementation Principles
Rule 1: Focus on your most important goals.
The Leader's Challenge | Finding Your Most Important Goal | Focusing Your Organization on the Most Important Goal | Shooting for the Moon
Rule 2: Act on Leading Indicators
Lagging vs. Leading Indicators | Leading Indicators Can Be Counterintuitive | Choosing Leading Indicators | Tracking Leading Indicator Values | Leading Indicators and Engagement
Rule 3: Leverage the Scoreboard's Strengths
Characteristics of a Great Scoreboard | 4 Principles and Team Engagement
Principle 4: Share Responsibilities
Weighted Meetings | Staying Focused in the Whirlwind | Sharing Responsibilities | Commitments and the Whirlwind | Weighted Meetings and Participation | Different Kinds of Responsibilities | Creating an Innovative Culture | The Power of the Four Principles
Establishing Four Principles for Second Teams
Expected effect
Stages of Change | Moving the Middle Class
Establishing Principle 1: Focus on Your Most Important Goals
Step 1: Consider the possibilities | Step 2: Rank the impact | Step 3: Test the best ideas | Step 4: Define the weighting criteria | Results | Practice
Establishing Principle 2: Act on Leading Indicators
Two Types of Leading Indicators | Results | Practice
Establishing Principle 3: Leverage the Scoreboard's Strengths
Case | Results | Practice
Establishing Principle 4: Share Responsibilities
What is a weighted meeting? | Why do we have a weighted meeting? | What happens in a weighted meeting? | Setting high-impact commitments for the next week | Things to watch out for | The key to a successful weighted meeting | Benefits of the four principles | Results | Practice
Automating the Four Principles
Understanding the Game | Weighted Meetings | Automating the Four Principles Across Your Organization
Establishing Four Principles in a Three-Part Organization
Best practices from the best
Alec Covington and Nash Finch; Dave Greeson and Marriott International; Leanne Talbot and Comcast; Walker and the Georgia Department of Human Services
Focusing your organization on its most important goals
Translating Organizational Strategy into a Weighted Pillar: The Opryland Case Study | Three Sources for Organizational Weighted Pillars | From Mission to Weighted Pillars | Translating Broad Strategy into Specific Finish Lines | Translating Weighted Pillars Across Functional Organizations | Clear and Executable Strategies
Applying the Four Principles Across Your Organization
When the Four Principles Don't Work | When the Four Principles Do Work | The Four Principles | The Settling Process | The Powerful Role of an Internal Coach | Things to Watch Out For
Frequently Asked Questions
Four Principles to Practice at Home
What should I do right now?
Acknowledgements
Reviewer's note
Glossary of Terms
Americas
introduction
Strategy and Execution
letter
The real problem with execution
Part 1, Step 4: Implementation Principles
Rule 1: Focus on your most important goals.
The Leader's Challenge | Finding Your Most Important Goal | Focusing Your Organization on the Most Important Goal | Shooting for the Moon
Rule 2: Act on Leading Indicators
Lagging vs. Leading Indicators | Leading Indicators Can Be Counterintuitive | Choosing Leading Indicators | Tracking Leading Indicator Values | Leading Indicators and Engagement
Rule 3: Leverage the Scoreboard's Strengths
Characteristics of a Great Scoreboard | 4 Principles and Team Engagement
Principle 4: Share Responsibilities
Weighted Meetings | Staying Focused in the Whirlwind | Sharing Responsibilities | Commitments and the Whirlwind | Weighted Meetings and Participation | Different Kinds of Responsibilities | Creating an Innovative Culture | The Power of the Four Principles
Establishing Four Principles for Second Teams
Expected effect
Stages of Change | Moving the Middle Class
Establishing Principle 1: Focus on Your Most Important Goals
Step 1: Consider the possibilities | Step 2: Rank the impact | Step 3: Test the best ideas | Step 4: Define the weighting criteria | Results | Practice
Establishing Principle 2: Act on Leading Indicators
Two Types of Leading Indicators | Results | Practice
Establishing Principle 3: Leverage the Scoreboard's Strengths
Case | Results | Practice
Establishing Principle 4: Share Responsibilities
What is a weighted meeting? | Why do we have a weighted meeting? | What happens in a weighted meeting? | Setting high-impact commitments for the next week | Things to watch out for | The key to a successful weighted meeting | Benefits of the four principles | Results | Practice
Automating the Four Principles
Understanding the Game | Weighted Meetings | Automating the Four Principles Across Your Organization
Establishing Four Principles in a Three-Part Organization
Best practices from the best
Alec Covington and Nash Finch; Dave Greeson and Marriott International; Leanne Talbot and Comcast; Walker and the Georgia Department of Human Services
Focusing your organization on its most important goals
Translating Organizational Strategy into a Weighted Pillar: The Opryland Case Study | Three Sources for Organizational Weighted Pillars | From Mission to Weighted Pillars | Translating Broad Strategy into Specific Finish Lines | Translating Weighted Pillars Across Functional Organizations | Clear and Executable Strategies
Applying the Four Principles Across Your Organization
When the Four Principles Don't Work | When the Four Principles Do Work | The Four Principles | The Settling Process | The Powerful Role of an Internal Coach | Things to Watch Out For
Frequently Asked Questions
Four Principles to Practice at Home
What should I do right now?
Acknowledgements
Reviewer's note
Glossary of Terms
Americas
Into the book
Here's what we've learned from studying leaders and teams across industries, schools, and government agencies around the world.
Once I decide to do something, the biggest challenge is getting people to execute it at the level I want.
Why is execution so difficult? If the strategy is clear and the leader drives it, wouldn't the team naturally participate? The answer is "no."
In reality, leaders will have had many experiences where this was not the case.
In this book, readers will find actionable and impactful insights gleaned from our experiences.
And you'll discover a set of principles that thousands of leaders and hundreds of thousands of frontline workers have adopted to achieve remarkable results.
--- p.25
I was looking at the three-hour meeting on my schedule that day and wondering whether I should go or not.
As Vice President of Eli Lilly and Company's US office, I was going through a hectic time.
But since it was a meeting hosted by one of our executives, I decided to attend.
I'm still glad I made that decision, because within minutes of the meeting starting, I realized I was onto something special.
A team reported on how they had achieved remarkable results by piloting a new practice known as the "Four Principles."
Not only were these people achieving their goals, but their words and actions were unmistakable 'winners'.
Everyone held their chests straight and their heads high.
As an executive, I wanted to see that kind of performance, and more importantly, I wanted that kind of 'mindset' to spread throughout the organization.
--- p.26
The four principles are easy to say but difficult to put into practice.
The four principles may seem too simple to be true, but they require consistent practice to put into practice.
As one of our clients puts it, “Easier said than done.” Don’t misunderstand this simplicity.
The reason these four principles are so powerful is because they are easy to understand.
However, it takes a long time and considerable effort to successfully implement it.
You have to be constantly immersed.
If the goal you're pursuing isn't something you absolutely must achieve, sustained immersion may not be necessary.
But if you immerse yourself, the rewards are great, not only achieving your goals, but also building the strength and capabilities of your organization to achieve the next goal, and the one after that.
--- p.49
The four principles are counterintuitive.
Each of the four principles represents a paradigm shift and may be counterintuitive.
At first glance, it might seem like having more goals is a good thing, but the more goals you have, the harder it is to achieve them successfully.
If you want to achieve a goal, don't focus on the goal itself, but rather on the leading indicators that drive that goal.
As you put the principles into practice, you may find yourself doing things that seem, at least at first, nonsensical and counterintuitive.
However, what we want to emphasize is that the four principles are the result of serious and careful experimentation and hypotheses that have been tested over many years.
Everything said in this book has been thoroughly vetted.
Once you gain experience implementing these four principles, I promise you that what may seem strange at first will eventually become more comfortable and effective.
--- p.50
The four principles are the operating system.
The four principles are not a menu of four to choose from, but a bundle.
While each principle is valuable, their true power comes when they are put into practice one after the other.
Each principle serves as a foundation for implementing the next principle.
If you leave out one of them, the effect is much less.
Think of the four principles as a computer operating system.
Once installed, you can run any strategy, but the operating system requires a full installation.
Once I decide to do something, the biggest challenge is getting people to execute it at the level I want.
Why is execution so difficult? If the strategy is clear and the leader drives it, wouldn't the team naturally participate? The answer is "no."
In reality, leaders will have had many experiences where this was not the case.
In this book, readers will find actionable and impactful insights gleaned from our experiences.
And you'll discover a set of principles that thousands of leaders and hundreds of thousands of frontline workers have adopted to achieve remarkable results.
--- p.25
I was looking at the three-hour meeting on my schedule that day and wondering whether I should go or not.
As Vice President of Eli Lilly and Company's US office, I was going through a hectic time.
But since it was a meeting hosted by one of our executives, I decided to attend.
I'm still glad I made that decision, because within minutes of the meeting starting, I realized I was onto something special.
A team reported on how they had achieved remarkable results by piloting a new practice known as the "Four Principles."
Not only were these people achieving their goals, but their words and actions were unmistakable 'winners'.
Everyone held their chests straight and their heads high.
As an executive, I wanted to see that kind of performance, and more importantly, I wanted that kind of 'mindset' to spread throughout the organization.
--- p.26
The four principles are easy to say but difficult to put into practice.
The four principles may seem too simple to be true, but they require consistent practice to put into practice.
As one of our clients puts it, “Easier said than done.” Don’t misunderstand this simplicity.
The reason these four principles are so powerful is because they are easy to understand.
However, it takes a long time and considerable effort to successfully implement it.
You have to be constantly immersed.
If the goal you're pursuing isn't something you absolutely must achieve, sustained immersion may not be necessary.
But if you immerse yourself, the rewards are great, not only achieving your goals, but also building the strength and capabilities of your organization to achieve the next goal, and the one after that.
--- p.49
The four principles are counterintuitive.
Each of the four principles represents a paradigm shift and may be counterintuitive.
At first glance, it might seem like having more goals is a good thing, but the more goals you have, the harder it is to achieve them successfully.
If you want to achieve a goal, don't focus on the goal itself, but rather on the leading indicators that drive that goal.
As you put the principles into practice, you may find yourself doing things that seem, at least at first, nonsensical and counterintuitive.
However, what we want to emphasize is that the four principles are the result of serious and careful experimentation and hypotheses that have been tested over many years.
Everything said in this book has been thoroughly vetted.
Once you gain experience implementing these four principles, I promise you that what may seem strange at first will eventually become more comfortable and effective.
--- p.50
The four principles are the operating system.
The four principles are not a menu of four to choose from, but a bundle.
While each principle is valuable, their true power comes when they are put into practice one after the other.
Each principle serves as a foundation for implementing the next principle.
If you leave out one of them, the effect is much less.
Think of the four principles as a computer operating system.
Once installed, you can run any strategy, but the operating system requires a full installation.
--- p.50
Publisher's Review
Acclaim from academics including Clayton Christensen, Joel Peterson, and Ram Charan
A textbook on improving productivity introduced by companies, organizations, schools, and groups.
A heavy equipment manufacturer that improved operating cash flow by 400% in just one year.
A service company that increased its overseas sales by 128% in just 9 months.
A global content company that increased its final profit margin from 3.7% to 43.3%.
A hypermarket that increased customer satisfaction from 51% to 71% in just six months.
Manufacturer saves $500,000 in costs and reduces customer complaints by 90%
What do these companies have in common? They've adopted four principles of action, achieving cost savings, increased customer satisfaction, and exceeding their goals.
This book offers vivid examples of how numerous companies have used these four principles to drive strategies and achieve groundbreaking results, along with insights gleaned from leaders along the way.
Unlike management books that are full of useful ideas and theories but neglect the application of them, this book focuses on application and provides detailed information, advice, cautions, and must-dos to improve performance.
These four principles may seem simple at first glance, but they completely change how you approach your goals.
Once you adopt this principle, whether you're a project coordinator, a small sales team leader, or a large company executive, you'll never go back to the old ways.
Recommendation
“This book goes beyond the ‘what’ of efficient execution to ‘how’ to achieve it.
“It also presents powerful principles that can be achieved not just once, but repeatedly.” - Clayton Christensen, Professor of Business Administration at Harvard Business School and author of The Innovator’s Dilemma
“The impact of these four principles on an organization is greater than Six Sigma had on manufacturing.” - Ram Charan, author of “Focus on Execution”
"The problem isn't strategy, it's execution! These four principles are simple yet incredibly effective in driving results." - Richard Stocking, President of Swift Transportation
“Many of Marriott’s fundamental values are embodied in its four core principles of practice.
“Using this process in our organization has allowed our leaders and teams to set and achieve incredible goals, and the impact those efforts have on our ‘guest first impressions’ has been remarkable.” ― Marriott, Chairman and CEO, Marriott International
“This book presents a proven process for getting every employee committed to this important goal.
I highly recommend this book to any leader whose mission and goal is to maintain customer loyalty for their company.” — Fred Reichelt, Bain & Company Fellow, creator of the Net Promoter system, and author of The Secrets of a Company That Customers Love
“I believe that the only way to run a Ritz-Carlton well is through flawless execution.
“The principles of focus, leverage, engagement, and accountability discussed in this book are at the heart of our success.” ― Herb Humler, President and CEO, The Ritz-Carlton Hotels
“The Four Principles focus leaders, teams, and frontline employees on their most important goals and invest their time in executing those goals in the best interests of the organization and its customers.” — Diana Thomas, U.S. Vice President of Training and Learning, McDonald’s Hamburger University
“Georgia has achieved unprecedented success by applying the principles outlined in this book.
We achieved unprecedented results in customer service, quality improvement, and cost reduction.
Any government department that wants to be the best in the world must implement this principle.” - Sonny Perdue, former governor of Georgia
"Excellent! Any organization that uses this book effectively will dramatically improve its execution." - Douglas Conant, former CEO of Campbell Soup Company and New York Times bestselling author
A textbook on improving productivity introduced by companies, organizations, schools, and groups.
A heavy equipment manufacturer that improved operating cash flow by 400% in just one year.
A service company that increased its overseas sales by 128% in just 9 months.
A global content company that increased its final profit margin from 3.7% to 43.3%.
A hypermarket that increased customer satisfaction from 51% to 71% in just six months.
Manufacturer saves $500,000 in costs and reduces customer complaints by 90%
What do these companies have in common? They've adopted four principles of action, achieving cost savings, increased customer satisfaction, and exceeding their goals.
This book offers vivid examples of how numerous companies have used these four principles to drive strategies and achieve groundbreaking results, along with insights gleaned from leaders along the way.
Unlike management books that are full of useful ideas and theories but neglect the application of them, this book focuses on application and provides detailed information, advice, cautions, and must-dos to improve performance.
These four principles may seem simple at first glance, but they completely change how you approach your goals.
Once you adopt this principle, whether you're a project coordinator, a small sales team leader, or a large company executive, you'll never go back to the old ways.
Recommendation
“This book goes beyond the ‘what’ of efficient execution to ‘how’ to achieve it.
“It also presents powerful principles that can be achieved not just once, but repeatedly.” - Clayton Christensen, Professor of Business Administration at Harvard Business School and author of The Innovator’s Dilemma
“The impact of these four principles on an organization is greater than Six Sigma had on manufacturing.” - Ram Charan, author of “Focus on Execution”
"The problem isn't strategy, it's execution! These four principles are simple yet incredibly effective in driving results." - Richard Stocking, President of Swift Transportation
“Many of Marriott’s fundamental values are embodied in its four core principles of practice.
“Using this process in our organization has allowed our leaders and teams to set and achieve incredible goals, and the impact those efforts have on our ‘guest first impressions’ has been remarkable.” ― Marriott, Chairman and CEO, Marriott International
“This book presents a proven process for getting every employee committed to this important goal.
I highly recommend this book to any leader whose mission and goal is to maintain customer loyalty for their company.” — Fred Reichelt, Bain & Company Fellow, creator of the Net Promoter system, and author of The Secrets of a Company That Customers Love
“I believe that the only way to run a Ritz-Carlton well is through flawless execution.
“The principles of focus, leverage, engagement, and accountability discussed in this book are at the heart of our success.” ― Herb Humler, President and CEO, The Ritz-Carlton Hotels
“The Four Principles focus leaders, teams, and frontline employees on their most important goals and invest their time in executing those goals in the best interests of the organization and its customers.” — Diana Thomas, U.S. Vice President of Training and Learning, McDonald’s Hamburger University
“Georgia has achieved unprecedented success by applying the principles outlined in this book.
We achieved unprecedented results in customer service, quality improvement, and cost reduction.
Any government department that wants to be the best in the world must implement this principle.” - Sonny Perdue, former governor of Georgia
"Excellent! Any organization that uses this book effectively will dramatically improve its execution." - Douglas Conant, former CEO of Campbell Soup Company and New York Times bestselling author
GOODS SPECIFICS
- Date of publication: March 28, 2016
- Page count, weight, size: 416 pages | 702g | 153*225*30mm
- ISBN13: 9788934973782
- ISBN10: 8934973781
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