Entering

PART 1.

Observation: When relationships are difficult, you need to climb to a higher place and look at the situation objectively.
Moderation: Using extreme expressions puts the opponent into a fighting stance.
Forgiveness and Apology: Letting Go of Hatred and Forgiving and Apologizing Can Create Better Relationships
Emotions: All decisions are based on emotions, so you need to manage them well.
The Courage to Be Disliked: There is no one or word that can be loved by everyone.
The Gordian Principle: Unhealthy relationships and feelings must be cut off decisively.
Reflection: To have a good conversation, you need to take time to reflect and check yourself.
Controlling your emotions: You must control your mind so that your emotions and feelings do not become your attitude.

PART 2.

Positive: Emotional words have a big impact, so you should have positive conversations.
Positive Speaking Habits: The habit of speaking positively attracts success and luck.
Anger: When speaking in anger, you need to manage your anger well to maintain a relationship.
Regret: Let go of the past and speak of a new future.
Praise: When giving advice or counsel, you should do so with praise.
The Effect of Mutual Respect: Relationships improve when you speak with respect.

PART 3.

Eye level: People only pay attention to the topic they are focusing on, so you need to talk to them at their level.
Putting yourself in someone else's shoes: Relationships improve when you think and speak from their perspective.
Main Character: When talking, make the other person the main character to improve your relationship.
Comrade: Don't talk from the opposite side, but from the same side.
Awareness of Kindred Spirit: The awareness that you and I are not different opens the door to conversation.
Empathy: You can win the other person's heart only if you truly empathize and speak with them.
Choice: Do your best in whatever you choose.

PART 4.

Self-esteem: When you have self-esteem, your words become more powerful and your relationships improve.
The Power Pose Effect: Your Self-Esteem and Communication Energy Change Depending on Your Body Posture
Mental: To have a good conversation, you need to have a strong mentality that is not obsessed with reputation.
Dignity: My dignity is revealed in the words I throw out carelessly.
Humility: Humble words ultimately build me up and get me good feedback.
Strengths Perspective: Focusing on the other person's strengths will get you talking.

PART 5.

Energy: This is how to talk to someone whose energy flows in a different direction.
How to Talk: This is how to talk to a boss who speaks differently.
Thought: Let's talk like this with subordinates who think differently.
Mirror Effect: Conversations with commonalities are more effective.
Practice: Conversation and communication are ultimately skills, so they must be practiced continuously.

PART 6.

Difference: True communication is only possible when we acknowledge the differences between us and him.
Strategy: There's a separate "professional speaking strategy" for succeeding in the workplace.
Appropriate distance: In the workplace, you should speak in a loose manner, keeping an appropriate distance.
Mehrabian's Law: When having a conversation, you should visualize it in your mind.
Silence: Silence is a more powerful expression than words.
Greetings: Even if it's small and trivial, just saying hello can improve your relationship.
Listening: To be truly impactful, you must listen in a way that goes beyond just listening.
Gestures: To truly listen, you must listen with a variety of facial expressions and gestures.
Question: Is it possible to have a conversation that leads the way I want?

Reference books

Speaking skills that make work life easier,
A Practical Guide to Relationship Strategies

Work can be accomplished with effort, but emotional scars from interpersonal relationships are not easily repaired.
This book is a practical communication guide that addresses the power of words and emotions based on real-life situations such as misunderstandings, conflicts, and emotional exhaustion experienced in workplace relationships, and suggests healthier and more flexible communication methods.

The author was a task-oriented worker who prioritized performance over emotions and was indifferent to interpersonal relationships.
But ultimately, through failed relationships and the experience of isolation, I realized the importance of true communication.
This book is filled with experiences of failure and change, so it comes across as 'wisdom gained from life' rather than a simple theory.

The book is structured around three core tools:
The power of words is that warm words change relationships more than sharp ones; the way of speaking should be tailored to each person; and the essential skill of emotional control and self-reflection, as emotions are directly revealed through words and attitude.
In particular, the breakdown of conversations with various types of people frequently encountered at work by type is worth noting as a practical tip.

This book is a warm comfort and concrete solution for all office workers who have been hurt and regretted by words.
It will resonate deeply with those who go beyond the simple desire to speak well and ponder what words convey sincerity and nurture relationships.