How warmly would we have been to each other, speaking 16,000 words a day? Were most of the words I spoke today nothing more than sharp, wind-blown words, aimed at persuading and convincing someone?
--- p.25

How about slightly raising the temperature of the 16,000 words you'll utter today? A single warm word from me will bring great strength to someone, and that warmth will soon return to me.

--- p.26

My advice to those who say they really have nothing to say is to try saying it in their head first, and if that doesn't work, try saying it out loud.
Simply put, it's a conversation with yourself.

--- p.30

The quality of language is the quality of a person.
Words are a kind of window that shows the inner self that is not revealed on the outside.
Swearing and vulgar language are like dust that accumulates on a window.
A person who uses foul language and swears cannot have a beautiful inner self.
As we continue to use foul language and swear words, our inner selves become more and more distorted.

--- p.37

The way to effectively convey what you want to say is simple.
Just convey it in a way that the other person wants to hear.
To someone who values ​​logic, you can speak rationally and with evidence, and to someone who values ​​empathy, you can speak in a way that accepts things as they are rather than trying to determine right or wrong.

--- p.49

Express your gratitude and apologies clearly, and express your discomfort and embarrassment politely.
Anything can be said elegantly if expressed naturally.
Express your gratitude, regret, and discomfort as you feel them, naturally and as you are, no more, no less.
There is no need to exaggerate or minimize it.

--- p.55

Before embarking on such a difficult conversation, a potentially conflicting conversation, or a sharp communication, it's important to create a positive environment.
The key is to build rapport through everyday conversations over delicious food, and to tune the other person's frequency into a positive channel.

--- p.59

The power of elegant speech is to merge and expand two different opinions into one.
Please take what the other person says at face value.
Instead of saying 'no', 'but', or 'however', say 'add my opinion to yours'.
As the distance between you and your partner gradually decreases, creative ideas will emerge.

--- p.67

Whenever I talk to someone, I always try to acknowledge that I may not know much about them.
What's surprising is that when I admit it, the other person feels more comfortable talking.
It is the result of a positive mindset that says there is no problem in talking openly.

--- p.82

How about starting with something small? Think twice before you speak, and develop the habit of always keeping your word.
Start with small things like not being late for appointments, not lying, and only promising what you can.
Think of it as putting a period to your words with action.
The weight of my words will feel heavier than ever.

--- p.139

So how can we achieve a brighter expression? There are many ways, but the one that I found most effective is surprisingly simple.
Just say 'Heehee~' out loud.
When you say 'heehee~' out loud, the corners of your mouth will go up, so just keep your mouth in that position.

--- p.170

No matter how nervous you are (in other words, no matter how activated your sympathetic nervous system is), if you start talking, you will gradually feel better.
Because the parasympathetic nervous system will soon calm us down.

--- p.198