PART 1: 21 Key Points for Business English Emails and Chats

Business Email 22
23 Basic Principles and Style of Business English Emails
24 Basic Principles of Business English Emails
Basic Business English Email Style 27
Basic Structure of a Business English Email 33
Basic configuration of chat/messenger 34
How to Distinguish Email and Chat in Business 35
36 Chat and Messenger Apps Used in Business
Column ① Should Business English Emails Be Straightforward? 38

PART 2 Business English Email 80 39

CHAPTER 1 Outside the Company 41
001 Request a Quote_ Requesting a Quote 42
002 Requesting Reference Materials 44
003 Requesting a Receipt of Mail Confirmation 46
004 Notifying of an Absence Message_Notifying of an Absence 48
005 Meeting/Event Invitation_Invitation to a Business Meeting 50
006 Accepting an Invitation 52
007 Meeting Summary_Meeting Follow-up 54
008 Meeting Cancellation_Meeting Cancellation 56
009 Declining an Invitation to Speak 58
010 Requesting a Deadline Extension 60
011 Requesting Bids 62
012 Contract Termination Notice 64
--Interchangeable expressions 66

CHAPTER 2 Promise 79
013 Requesting an Interview 80
014 Attendance Notification 82
015 Making an Appointment 84
016 Canceling an Appointment 86
--Interchangeable expressions 88

CHAPTER 3 SALES 93
017 Business Introduction_Business Introduction 94
018 Sales with a First-Time Customer 1_Requesting a Sales Meeting 1 96
019 Sales Meeting with a First-Time Customer 2_Requesting a Sales Meeting 2 98
020 Confirming an Order 100
021 Urgent Delivery Request 102
022 Expressing Appreciation for a New Contract 104
023 Expressing Appreciation for an Order 106
024 Order Cancellation_Order Cancellation 108
025 Notifying of a Limited-Time Discount 110t
026 Contacting After a Meeting 112
027 Requesting a Response 114
028 Mailing to Build a Relationship 116
029 Contacting Someone You've Met Before_ Mailing after a Networking Event 118
030 Price Increase Notification_Informing of a Price Increase 120
031 Introducing a New Point of Contact 122
--Interchangeable Expressions 124

CHAPTER 4 Gratitude, Complaints, and Apologies 139
032 Expressing Appreciation for One's Cooperation 140
033 Expressing Appreciation for One's Leadership 142
034 Expressing Appreciation to a Colleague 144
035 Sending Holiday Greetings to Employees 146
036 Complaining about Project Progress 148
037 Expressing Complaints About Delayed Refunds_Demanding a Refund 150
038 Complaining about a Client 152
039 Complaining about a Colleague 154
040 Apologizing for a Mistake 156
041 Apologizing for Failing to Meet a Deadline 158
--Interchangeable Expressions 160

CHAPTER 5: The Man 171
042 Requesting to Check an Invoice 172
043 Requesting Approval of Small Amounts of Cash 174
044 Requesting a Phone/Video Conference_Requesting to Join a Conference Call 176
045 Rescheduling a Meeting 178
046 Requesting Survey Participation 180
047 Expressing Appreciation Over the Results of One's Work 182
048 Requesting a Transfer 184
049 Expressing Disagreement with a Boss 186
050 Complaining about Workplace Harassment 188
051 Requesting a Sick Day 190
052 Comforting a Hospitalized Coworker_192
053 Expressing Condolences to a Colleague's Family_194
--Interchangeable expressions 196

CHAPTER 6 Recruitment and Career Change 209
054 Requesting a Meeting about a Job 1 210
055 Requesting a Meeting about a Job 2 212
056 Networking for a Job 214
057 Asking for Career Advice 216
058 Introduction from an Acquaintance 218
059 Recommending a Competent Worker 220
060 Recommending a Freelancer 222
061 Expressing Appreciation for an Internship Opportunity 224
062 Requesting a Job Interview 226
063 Confirming Attendance of an Interview 228
064 Follow-up after an Interview 230
065 Sending a Notification of Rejection to a Job Candidate 232
066 Accepting a Job Offer 234
067 Declining a Job Offer 236
068 Expressing Appreciation for a Referral 238
--Interchangeable Expressions 240

CHAPTER 7 Personnel 257
069 Requesting to Train a New Hire 258
070 Welcome a New Hire 260
071 Sending a Letter of Resignation to Your Boss 262
072 Accepting a Resignation 264
073 Sending a Notice of Resignation to Coworkers 266
074 Informing a Colleague about One's Resignation_268
075 Resigning to Change Jobs 270
076 Retirement 272
077 Resignation due to Personal Reasons 274
078 Notifying of Dismissal 276
079 Congratulations on One's Continuous Service 278
080 Promotion Notification Email_Notifying of One's Promotion by Mail 280
--Interchangeable expressions 282
Column ② Need a cool expression? 296

PART 3 Business English Chat 20 297

CHAPTER 1: Inside the House 299
081 When you are a little late for a company meeting 300
082 If you want to cancel a meeting on the same day, call 301
083 When making appointments with customers and colleagues 302
084 When asking about information mentioned during a meeting 303
085 When you want to consult with a colleague 304
086 When requesting a return call, dial 305
306 When you can only contact us via 087 chat
088 When you suggest having a drink after work 307
089 When you want to know the results of a presentation 308
090 When contacting after the presentation, call 309
091 When re-announcement of in-house events 310
--Interchangeable Expressions 311 CHAPTER 2 Outside the Company 317
092 When congratulating a customer 318
093 When congratulating a job change or promotion 319
094 When providing useful information to customers 320
095 When contacting after the meeting 321
096 When setting the next schedule after meeting 322
097 When requesting an urgent same-day consultation, call 323
098 To check if it is okay to send a message to that number, 324
099 When asking about recent news 325
100 New Year's greetings 326
--Interchangeable Expressions 327
Column ③ Promotion Congratulations Message 333

Real business email and chat expressions learned through over 20 years of practical experience in multinational companies!!

The latest collection of English email phrases reflecting global trends!
While most commercially available English email books only cover the quotations, orders, and sales transactions required in the trade and logistics industries, "Courteous Business English Email & Chat" introduces the latest expressions covering a wide range of situations and fields, including sales, marketing, and hiring.
You can also learn expressions used in modern communication tools such as chat rooms and messengers.

Includes 80 business English email phrases, 20 chat phrases, and 500 replacement phrases.
This collection of English phrases for business emails and chats contains a wealth of examples and interchangeable expressions for each situation.
Additionally, for beginners unfamiliar with business English emails, we've also provided a general overview of how to write English emails and key points to consider.

English email and chat templates available for immediate download and use.
To help you avoid the hassle or difficulty of writing English emails, here are some English email/chat tips in the text:
We provide templates.
If you have an email you want to write, you can use the example as is, or if you need a similar sentence, you can refer to some of the example.

* Anyone who needs this book!!

- I occasionally write English emails, but I'm still not confident.
- People who often find it difficult to write English emails in a hurry
- Those who want to write English emails freely without the help of a translator
- Those who suddenly find themselves writing a lot of English emails due to a job change or transfer to a foreign country
- Those who want to move to an English-speaking job
- Those who want to use more sophisticated English emails
- Job seekers or students who want to learn how to write English emails before getting a job