PART 1 5 Misconceptions About English _23

PART 2 Conversation Secrets of English Speakers _31

PART 3 Essential Business Conversation Phrases 49 _43

CHAPTER 1: Dominate the Morning Information War: Right After Work! _45

UNIT 1: Show your presence with a morning greeting! _46
Good morning! How's your life treating you?
UNIT 2: Naturally adding questions after greetings _48
How's your work going?
UNIT 3 First, ask if there is time _50
Do you have a minute?
UNIT 4 If you want more detailed explanation, _52
Could you explain that in more detail?
UNIT 5 How to Secure Separate Time _54
Could I see you sometime this week?

CHAPTER 2: Value Interaction with Your Colleagues! _57

UNIT 1: Phrases to Use Instead of “Long Time No See!” _58
Great to see you again!
UNIT 2 Why We Don't Use "So So." _61
I've been doing great!
UNIT 3 Asking about the other person's current status _64
Do you have any great news?
UNIT 4 Bringing up the topic by complimenting the other person _67
What was the key success factor?
UNIT 5 How to Draw Out Things You Don't Want to Talk About _70
On the other hand, what things didn't go well?

CHAPTER 3 How to Make Wise Advice and Requests _73

UNIT 1: The Smart Way to Recommend Lunch _74
Do you have any plans after this?
UNIT 2: The Smart Way to Invite Someone to Drink _77
What are you doing tonight?
UNIT 3 How to say 'If you don't mind' in English _80
If you wouldn't mind, may I attend the meeting?

CHAPTER 4: Gaining the Other Person's Like with Your First Intro! _83

UNIT 1 Prepare an easy-to-remember name _84
Call me Hugo, like HUGO BOSS.
UNIT 2: Words that can be used instead of “Nice to meet you.” _87
I'm happy to meet you.
UNIT 3: Greeting with the utmost respect _90
I finally got to meet you.
I've heard so much about you.
UNIT 4 How to Close the Distance with Someone You First Met _93
What should I call you?
UNIT 5 The Last Resort to Confirming Names _96
How do you spell your name?

CHAPTER 5 Conversation Skills Needed for Business Meetings and Events _99

UNIT 1 When talking to strangers _100
Are you having a good time?
UNIT 2 Finding a Thread of Conversation Even in Silence _102
This is a great event, isn't it?
UNIT 3 Naturally Checking if You Have Met Someone _105
Have we met before?
UNIT 4 If you forget someone's name _107
I have a terrible memory for international names.
UNIT 5 Actively Expressing the Joy of Meeting _110
I look forward to seeing you again sometime soon!

CHAPTER 6 Conversational Skills Needed for Telephone Conversations _113

UNIT 1 The first thing to say when making a phone call _114
May I have Mr.
Brian, please?
UNIT 2 How to say 'I know you're busy' in English _117
I know you're busy, but I'd be grateful if I could arrange a meeting with you.
UNIT 3 Expressions to use when making appointments _120
When would be convenient for you?

CHAPTER 7: The Art of Conversation: Raising Presence _123

UNIT 1 How to Get Your First Speaking Opportunity _124
The objective of this meeting is to define the outline of the presentation.
UNIT 2 Brief Overview _127
First, let me give an overview of the project.
UNIT 3 Checking if the other person understands _130
Let me clarify my point.
UNIT 4 Expressing Your Opinion in a Soft Tone _133
Let me share with you my opinion on this issue.
UNIT 5: Organizing for Easy Understanding _136
I'd like to summarize the key points.

CHAPTER 8 How to Make a New Project a Success _139

UNIT 1 Words that Move People's Hearts _140
I will launch a new advertising campaign.
UNIT 2 Demonstrating Will to Work _142
I'll execute the plan from next week onwards.
UNIT 3 Expressions that can be used instead of 'do the best' _145
I'm committed to providing the best customer experience in the industry.
UNIT 4 Demonstrating a Will to Achieve Results _148
I aim to double revenue through the project.
UNIT 5 Intentionally Mentioning Achievements _151
I am willing to commit to achieving a 120% increase in sales year-over-year.
UNIT 6: Focusing on both process and results _154
I will generate a lot of leads through the promotion.
When reporting progress for UNIT 7 days _157
I'm making great progress toward the goal of this fiscal year.
UNIT 8 Phrases to use when you can't answer right away _159
Let me monitor the progress.
UNIT 9 If review is needed before making a decision _162
Let me consider other options before making a decision.

CHAPTER 9 How to Appeal to Yourself Effectively _165

UNIT 1 Expressing a sense of mission for the day _166
I'm fulfilling my personal mission.
UNIT 2 Describe your main focus _169
I focus on the standardization of processes.
UNIT 3 Showing the image of overcoming through effort _172
I'm facing a big challenge.
UNIT 4 When Raising a Problem or Task _175
I'd like to raise an issue.
UNIT 5 Gaining Trust through Continuous Reporting _178
I'll keep you updated.
UNIT 6 Strategically Exposing Efforts _181
I managed to complete the project!
UNIT 7 Various Uses of 'Make the Most of ~' _184
Everyone made the most of every opportunity.
UNIT 8 Emphasize the legitimacy of your own opinion _187
Let's take a look at this issue from a different perspective.
UNIT 9 Creating an Opportunity for Problem Solving _190
Let's think outside the box.

PART 4 ​​Useful Phrases for Dealing with Difficult Situations 40 _193

CHAPTER 1 When You Can't Understand What the Other Person Is Saying _195

UNIT 1 Please speak slowly _196
May I ask all of you to speak slowly and clearly?
UNIT 2 Please Say It Again _199
Would you say that again, please?
UNIT 3 If the other person's explanation is not clear _202
I'm confused.
UNIT 4 When you need time to think _204
Let me think.

CHAPTER 2 When It's Hard to Be Honest and Say You Don't Know _207

UNIT 1 Speaking indirectly _208
I'm not sure.
But I presume that it should be on track.
UNIT 2 Asking for the Opinion of the Other Person _211
How about you?
UNIT 3: How to overcome awkward situations due to ignorance _214
Could you elaborate on that?

CHAPTER 3 When You Need to Say Something Tough _217

UNIT 1 How to Ask Tough Questions _218
I assume you've already taken care of that.
UNIT 2 Words to Carefully Express Concern _221
I'm concerned about the price of raw materials.
UNIT 3 How to Politely Decline _224
I'm sorry, but I can't follow your logic.
UNIT 4 How to Say 'No' Without Being Rude _226
I'm not an expert, but I'll try to explain.
UNIT 5 When to speak your opinion honestly _229
To be honest, I think we are missing the point.
UNIT 6 Expressions to use when admitting your weaknesses _232
I must admit that I'm an amateur in IT.
UNIT 7 Expressions for Refusing as Politely as Possible _235
I regret to inform you that we will decline your proposal.
UNIT 8 When it's hard to make a decision right away _238
I'm not authorized to make that decision.

CHAPTER 4 When the Other Person Doesn't Listen to You _241

UNIT 1 If there's something you want to check right away _242
There is one thing I ask of you.
UNIT 2 When you want to finish your speech _244
Let me finish.
UNIT 3 Summary and Presentation of Key Points _247
Briefly, I have three things to say.
UNIT 4 When you want to return the conversation to the topic _250
By the way, we have only 10 minutes left.
UNIT 5 Checking the progress of requested tasks _253
Have you had a chance to look over the report I sent to you yesterday?
UNIT 6 When reporting to your superior and asking for advice _256
I have one thing to share with you.

CHAPTER 5 When you want to express your feelings _259

UNIT 1 How to Express Gratitude _260
You made my day!
UNIT 2: A Word for Building Good Relationships _263
You're always willing to go the extra mile.
UNIT 3 Best Compliments _266
I'm proud of you.
UNIT 4 A Word That Creates Unity _269
Absolutely!
UNIT 5 Words to Express Expectations _272
I'm counting on you.

CHAPTER 6 When You Need Help from Others _275

UNIT 1 Smart Ways to Seek Cooperation _276
I wondered if you could help me.
UNIT 2 Appropriate Expressions for Requests _279
I need to seek your advice.
UNIT 3: Expressions for making requests as politely as possible _282
Could you possibly consider making a slightly better offer?
UNIT 4 How to Get Things Done Wisely _285
I'll have him contact you to discuss the matter.
UNIT 5 If you want to build a comfortable relationship _288
Please don't hesitate to ask any questions.
UNIT 6 How to Ask for Things to Be Done Quickly _291
Could you please reply to me at your earliest convenience?

CHAPTER 7 When to Reject the Other Party's Offer _295

UNIT 1 How to Reject Someone Without Disappointing Them _296
I'm afraid I will not be able to attend the meeting.
UNIT 2 How to Politely Decline an Invitation _299
I wish I could, but I really do not have enough time.
UNIT 3 How to Decline an Invitation from a Friend or Colleague _302
I'd love to, but I have another appointment.

CHAPTER 8: The Art of Apologizing: Turning Crisis into Opportunity _305

UNIT 1 If you forget what you were asked to do _306
I've been meaning to get back to you, however, I have been too busy.
UNIT 2 Declining While Considering Business Manners _309
I am sorry for the delay in my response.
UNIT 3 Appropriate Expressions for Apologizing to Outsiders _312
I apologize for my mistakes.
UNIT 4 The Most Polite Apology Expressions _315
I regret that I was not able to meet your expectations.
UNIT 5: Encouraging a Coworker Who Made a Mistake _318
No worries.
It happens to the best of us.

There are absolute rules in business English!
People who learned English as a foreign language do not have a very rich vocabulary.
Therefore, you should maximize your limited vocabulary by adhering to the following two rules: "learn lots of useful phrases" and "use positive and polite expressions."

The difference between everyday conversation and business English!
Surprisingly, many people are unaware of one of the essential rules of business English: "Use positive and polite language."
Non-native speakers who are recognized for their skills use expressions in everyday life, but in business settings, they never use expressions that 'native speakers might find offensive.'

Essential business conversation phrases learned on the global scene!
We've carefully selected 550 must-know phrases for anyone who needs business English to convey their intentions accurately without having to say much.